I received the mail about the security issue (“ Important Notice of Security Incident “) and I reset and changed my password. However, after logging back in, I lost access to my server. I still see its name in the servers list but it’s listed as “unreachable” with a red alert triangle. I am away fro…

[image] mainTAP: How to get the server to working on Ubuntu ? User Credential Reset utility. When prompted, you’ll need a claim token from https://plex.tv/claim . Download: wget -O UserCredentialReset.sh https://github.com/ChuckPa/UserCredentialReset/releases/latest/download/UserCredential…

[image] Synology_DS: not working, I got: ERR_EMPTY_RESPONSE Details? No idea what you tried, what gave you that message, DSM version, etc.

The fix for me with my Ubuntu container was to sign in via an IP address to my local server (It must be by IP!), click a library with exclamation mark, and claim the server. Then the page refreshed and I could see the libraries. I had to go to Settings and reclaim the server in Remote Access.

Reclaim server and then open via HTTPS worked for me :sweat_smile:

Try my solution above. Had the same Problem on DSM NAS

[image] TVBanks98: I do still have that “extra” server appearing in my sidebar. I assume I can delete that myself somehow, right ? I think what happened was I was logged on using a different windows user than the one PMS normally runs under. When I started PMS it setup under that user.. I’ d lik…

[image] mainTAP: What the ■■■■ Plex ? How to get the server to working on Ubuntu ? re-logging at ipaddress:32400/web doesn’t show the server at all Is your server back up and running ? Looking at Plex.tv, I see a server under your account which last contacted Plex.tv about 3 hours ago (as …

UPDATE: FIXED Instructions below. For context: Running Plex Media Server beta on a Synology NAS with 7.2, using Mac’s. I stopped Plex (no need to uninstall and reinstall or SSH), modified the Preferences.xml file in PlexMediaServer using SMB to remove four listed entries, copied the modified file…

A lot of you are way more knowledgeable than I. I have just been using Plex as a media player for a number of years problem free, so this is over my bald head. Same issue. Changed password and relogged into two Samsung TV’s. Can’t see media from TV’s of from media player on win 11. So I will ju…

Unable to access server after password reset

Plex Media Server

FordGuy61 September 9, 2025, 4:52pm 129

DSM 7: FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out)

DSM 6: FAQ 15: Claiming & Connecting to a troublesome Synology server

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Unable to access server after password reset

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