Synology FAQ - Questions, Answers, and How-To's

[ChuckPa]

FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out)

1. Uninstall the app - Use the first radio button (KEEP) option.
   

   

2. Reinstall the same, or newer, SPK (package) version.

• Select the “Install using Plex Claim Token” button

• Click the ‘Get Plex Claim Token’ blue hyperlink

• In the tab which opens, COPY the token it gives you
  

  

• Return to the installation page. You only have 5 minutes. Be prompt.

• PASTE the token in the box on that page.
  

  

• Click NEXT NEXT DONE

Now let it install and get updated credentials for your server.
(Getting new credentials takes a little longer than normal install – 10-15 seconds)

If networking is correct, it will complete and show ‘Claimed by: YourPlexUsername’

You may now open the server normally.

Go to Index