I received the mail about the security issue (“ Important Notice of Security Incident “) and I reset and changed my password. However, after logging back in, I lost access to my server. I still see its name in the servers list but it’s listed as “unreachable” with a red alert triangle. I am away fro…

please do tell what you did. im on unraid and did insert claim code into docker template, but nothing happents after that. Its late here and im so idiot for doing this right before going to bed. So any help would be great.

Whilst I didn’t have any issue with the password change and access to the server etc afterwards, it seems certain configs have. I did struggle with one local device signing back in but only because it is an ancient android device that doesn’t allow easy linkage to the server (Nebula Capsule) so the…

I’m having the same issue after password change. Logged out of all devices. Log in, server shows for a second then disappears. No option to reclaim. Then I shutdown the server, removed the preferences.xml, restarted server, still no server claim option showing.

Yep, I think you are on the right track. I did the following: Change password. Removed all authorized devices. (Doesn’t really matter order of steps 1 and 2 here). Sign-in again if you need to. Get new claim token ( https://plex.tv/claim ) Paste the claim token into Plex docker container config and …

I have access to my server but my friends don’t since this morning

Did it all, as many have. Did not work. There is no option to claim the server. Log in via web portal, no access to the servers. No option to claim them.

[image] j_d_kur: There is no option to claim the server. Log in via web portal, no access to the servers. No option to claim them. what URL are you using? are you on local network?

I ended up reinstalling plex and using a new claim code, every other way is borked right now. Get new claim token ( https://plex.tv/claim )

Same issue, had to reclaim my server by going to [IP]:32400/web . (I was not able to do it on my main machine that I was already logged in on for some reason, managed to claim it from another client in my local network.) What is going on? “We believe the actual impact of this incident is limited” …

Unable to access server after password reset

Plex Media Server

BigWheel September 9, 2025, 12:19am 46

@xfce131945 that is a different issue. You likely need to update your server. Plex Media Server - Security Update - #3 by PlexInfo

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Unable to access server after password reset

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