I received the mail about the security issue (“ Important Notice of Security Incident “) and I reset and changed my password. However, after logging back in, I lost access to my server. I still see its name in the servers list but it’s listed as “unreachable” with a red alert triangle. I am away fro…

[image] mikaelhertzman: “We believe the actual impact of this incident is limited” Obviously the impact is NOT limited. It was referring to how many folks might have actually got any thing comprised. Not how many people are having issues claiming after reset.

[image] BigWheel: It was referring to how many folks might have actually got any thing comprised Wouldn’t having your Plex server go unclaimed all of a sudden count as “compromised”? The first thing users are going to do when they reset their password and login is make sure everything looks n…

Got the solution! Follow these steps: Reddit - The heart of the internet

Synology users: The package has the ability to reclaim the server for you after being signed out (Password change - forced signout) [image] Synology FAQ - Questions, Answers, and How-To's Tips, Tricks & How-Tos FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Autho…

I hope we get some sort of incident report after this. Having to reset our passwords is serious enough, but these reclaim issues that followed need to be addressed.

[image] mikaelhertzman: Wouldn’t having your Plex server go unclaimed all of a sudden count as “compromised”? I am referring to this from announcement. [image] Important Notice of Security Incident What happened An unauthorized third party accessed a limited subset of customer data from …

totally frustrated. i did try the registry hack to no avail. lost all of my libraries. i sure hope Plex give us some usable instructions on how to get this fixed.

@shard01 Which server are you running? Linux, Syno, or QNAP ?

I’m in the same boat as the rest of you (if you’re not working). I’m running Plex on a DSM NAS. I followed the instructions in the link on the “Unable to access server…” except that I don’t have any Plex-related Registry entries. I removed all Authorized Devices (but wasn’t able to remove the DSM…

claim-JWp5qP1u6X9gYXRBhJxH I followed the instructions to a T and lost my server, all of my libraries, everything is gone. I don’t have access to all of the settings I used to and I have no option to enter a “claim code” anywhere. All I did was change my fn password because Plex told us to. This is…

Unable to access server after password reset

Plex Media Server

BigWheel September 9, 2025, 12:44am 59

I am referring to this from announcement.

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Unable to access server after password reset

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