Added second folder location to library but plex doesn't seem to be scanning it

[kiddtaylor]

Server Version#: 1.41.5.9626-70009626
Player Version#: chrome 4.157.0

so i’m running low on space on my nas so i got a second one and wanted to add the folder location to the same library. so under ‘TV Shows’ i selected edit library, went to Add Folders, did Browse For Media Folder and was able to select the shared folder on my new nas. so the two folder locations are:

/volume1/NAS2-TVShows/TV Shows

/volume1/NAS3-TVShows2/TV Shows2

plex doesn’t give any error but when it scans the TV Shows library it doesn’t pick up the files in the /volume1/NAS3-TVShows2/TV Shows2

is something wrong with my configuration? is there a way to force it to scan that particular location?

[napolij]

I don’t use NAS systems but my first hunch is permissions/file ownerships.

[ChuckPa]

Which NAS ? Synology ?

If so, we have a Synology FAQ with info.

Synology FAQ - Questions, Answers, and How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …

and

Synology FAQ - Questions, Answers, and How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, are installing a server for the first time, or just adding a new shared folder / sub-folder for media , folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlook…

Plex is not privileged on Synology. You need to give it permission to read those folders you want it to access.

[kiddtaylor]

you always save me chuck! haha

i had added ‘plex’ user to the permissions but not the Plex Media Server. after lookin at your faq i looked at my first share and it had it and the plex user so added the PMS and now it scans. thanks!

[ChuckPa]

On DSM 6, we used plex.

Synology made us change username.
We lost all our privileges at install time
Given how much needed to happen, that’s why I moved us to the new shared folder PlexMediaServer (to match the new username)

This made the plex & Plex → PlexMediaServer & PlexMediaServer transition easier to follow.

As you move forward, If you ever add media and Plex doesn’t find it,
remember SMB copying often doesn’t pay attention to the privileges on the NAS.

All you’ll need to do is the “Apply to this folder, sub-folders, and files” as you reapply permissions in that shared folder

You can remove user plex. It was abandoned as of DSM 7.
I would have removed it and made a clean transition but DSM 7 didn’t give me permission to do so