Unable to Add Media to Library (or locate what was there)

General Discussions
1

Hi… I upgraded to Kubuntu 19.10, and all is well save Plex (and was well within Kubuntu 19.04), as I can not locate my media or add any. I am using Chrome, updated to latest version within Ubuntu.

I logged out and back in; I uninstalled and reinstalled; I logged out and in, again: still, I the server will neither present my library nor allow me to add to it, as it only redirects to downloading Plex server again (w/ no option to add files).

Any help would be appreciated (for a paying customer)… W.

2

Did you add a library type and point it at your media files?

I’m sorry to ask the basics but it’s not clear what steps you’ve taken to this point or where you’re at.

3

Chuck… Thank-you for your reply. (I was away for the holiday so I apologize for the late response.)

Yes, I added libraries and have used Plex successfully, w/o any issue, prior to the latest update (about two weeks ago).

What Plex now presents is a loop, where selecting the option for my media ONLY presents another opportunity to download and install the program, again.

Thank-you for your help… That is where things are…

4

So I am clear:

  1. Click the + to add a library section
  2. Select the type of library
  3. Click Add Folders
  4. It spins…
  5. then fails and takes you to an offer to install?
5

Chuck… Thank-you, again, for your time…

So, no, nothing spins. What happens is that after selecting “+” to add a library, I am given a screen w/ an arrow at center (not active) and below it an option to install Plex (which is already installed).

Therefore, there is no option appearing anywhere to add folders; again, I ran Plex with my own media libraries added and now can not…

Thanks, again, W.

6

Chuck… I should add that this happens within Ubuntu 19.04, Ubuntu Mate 19.10, and Kubuntu 19.10; browsers are current versions of Firefox (v. 71) and Chrome (v. 78)…

The plus sign offers a “my media” in the left panel but only allows for a static screen presenting an orange arrow at center (and the option to install Plex at lower, center in fine print). In other words, there is no active option which presents a selection of folders or a file tree w/ which to find them.

Thanks, again… W.

7

Can you screenshot for me, marking on it where necessary, what you’re seeing & what’s wrong?

I’m having difficulty picturing it.

8

I seem to be facing this same issue. Attempting to setup the latest version of Plex Media Server on both a Synology NAS, and on a CentOS 7 machine -

Clicking to add media tells me to ‘Install Plex Media Server’, which is what I am running..

■■■■_plex
■■■■_plex890×562 526 KB

9

Chuck, sure… (But how do I do that–there doesn’t seem to be an obvious way…) W.

10

image
image941×531 122 KB
file:///home/whit1/Pictures/plex-1.png

11

Chuck… I have pasted the screen capture that you requested.

This is ALL that happens after attempting to add media; the orange arrow is not active, while the link to download Plex is. As you can see, there is no way to locate a folder w/ which to add media.

Thank-you for your help… W.

12

Thanks. Now I see what’s happening.

Did you type in app.plex.tv or did it do that?
Did you try:

  1. Sign out of Plex/web (upper right corner)
  2. Open http://127.0.0.1:32400/web (I presume the server is on this machine you’re typing at)
    -or-
    http://ip.addr.of.host (on your LAN)

If it’s remote (VPS), then we need a tunnel.

Can you provide extra info about where the host is?

13

Chuck… You did it! Thank-you, so much, for that…

That IP address refresh did the trick–worked like a charm.

I will have to remember that one–I hope that this helps someone else…

Happy Holidays… W.

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