Unable to Automatically download codec's in Plex Version 1.9.1.4272

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1

Hi,

I run Plex Media Server on DietPi OS (Debian based) Raspberry PI and somehow I can not get codecs automatically. I have ipv6 disabled. Can I just download them somewhere manually?
Here is the relevant log file:

Sep 25, 2017 08:06:25.583 [0x67eff400] DEBUG - Streaming Resource: Reached Decision id=240 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=214 part=(id=224 decision=transcode container=mp4 protocol=dash streams=(Video=(id=2147483633 decision=transcode bitrate=2147483647 encoder=libx264 width=512 height=384) Audio=(id=2147483634 decision=transcode bitrate=256 encoder=aac channels=2 rate=96000))))
Sep 25, 2017 08:06:25.595 [0x718ff400] DEBUG - Completed: [192.168.0.13:61114] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F240&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&autoAdjustQuality=0&directStreamAudio=1&session=f82t0bgc2ffknbxqwqyabjuc&subtitles=burn&Accept-Language=en (6 live) TLS GZIP 30101ms 1548 bytes (pipelined: 2)
Sep 25, 2017 08:06:29.753 [0x728ff400] WARN - NetworkServiceBrowser: Error sending out discover packet from 192.168.0.3 to 239.255.255.250: Operation not permitted
Sep 25, 2017 08:06:34.171 [0x61aff400] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 25, 2017 08:06:34.171 [0x61aff400] DEBUG - HTTP simulating 408 after curl timeout
Sep 25, 2017 08:06:34.172 [0x61aff400] ERROR - Codecs: Download failed: Failed to download 'https://downloads.plex.tv/codecs/798f007-1247/linux-annapurnatrans-arm7/libmpeg4_decoder.so': 408
Sep 25, 2017 08:06:34.173 [0x61aff400] ERROR - Error configuring transcoder: Decoder install failed: mpeg4
Sep 25, 2017 08:06:34.173 [0x61aff400] DEBUG - Streaming Resource: Terminating session 0x706f97d0:1b4f73tsayf4d0c555xwg9kx which is using transcoder slot.  Used slots is now 0
Sep 25, 2017 08:06:34.174 [0x61aff400] DEBUG - Streaming Resource: Terminated session 0x706f97d0:1b4f73tsayf4d0c555xwg9kx with reason Conversion failed. A required codec could not be found or failed to install.
Sep 25, 2017 08:06:34.174 [0x68eff400] DEBUG - Killing job.
Sep 25, 2017 08:06:34.174 [0x68eff400] DEBUG - Job was already killed, not killing again.
Sep 25, 2017 08:06:34.174 [0x68eff400] DEBUG - Stopping transcode session yhcysg8axe9oqjn6wwyyytpy
Sep 25, 2017 08:06:34.175 [0x68eff400] DEBUG - Cleaning directory for session yhcysg8axe9oqjn6wwyyytpy (/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-yhcysg8axe9oqjn6wwyyytpy-294f9d6c-99cc-4161-b9cb-8576ad175c08)
Sep 25, 2017 08:06:34.178 [0x68eff400] DEBUG - Transcoder: Cleaning old transcode directories.
Sep 25, 2017 08:06:34.182 [0x720ff400] DEBUG - Completed: [192.168.0.13:61115] 404 GET /video/:/transcode/universal/start.mpd?hasMDE=1&path=%2Flibrary%2Fmetadata%2F239&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&autoAdjustQuality=0&directStreamAudio=1&session=yhcysg8axe9oqjn6wwyyytpy&subtitles=burn&Accept-Language=en (6 live) TLS GZIP 68945ms 452 bytes (pipelined: 1)
Sep 25, 2017 08:06:34.185 [0x68eff400] DEBUG - Whacked session yhcysg8axe9oqjn6wwyyytpy, 0 remaining.
Sep 25, 2017 08:06:35.936 [0x720ff400] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
2

Error 28 is a timeout error. PMS could not get a response from the server in time (10 seconds to connect). Check your networking

3

Network is working just fine. I can download all metadata etc. I just have ipv6 disabled

4

PMS doesn’t use IPv6 so that’s fine. I will need to see the complete set of log files. There are other items I need check.

Please perform a continuous ping of plex.tv and watch for dropped packets. While this shouldn’t matter, something is causing the problem.
The CodecManager attempts to connect 3 times before failing. The most common causes are DNS lookup failure and actual LAN speed.

If you’ve eliminated basic networking, i will need those files.

Please do the following

  1. Settings - Server - General Enable Verbose logging
  2. Attempt to play the video which needs that codec
  3. When it fails, immediate grab the full set of logs (Settings - Server - Help - Download Logs)
  4. Turn off Verbose logging (Leave ‘Debug’ logging on)
5

Hi,

ty for your help.

I got it working. I had set my iptables rules back to default for a minute and the codec’s where downloaded.

Just for info:
Does https://downloads.plex.tv/ use some kind of other conf than plex.tv? Because when I ping plex.tv I get 0% packet loss with my iptables rules.

Weird that it only happens with the downloads subdomain

Best wishes and many thanks.

6

The downloads servers, while in the same AWS cluster account, are indeed different servers. Amazon has them zoned for worldwide coverage.

7

Future reference. I ran into the same issue. What I did to fix it was,
reset Network settings in Plex to default,

deleted the “random numbers folder” in C/USERS/User/AppData/Local/PMS/Codecs/“random numbers folder”

I then exited/closed the Plex service, then restarted it again, and then I start to see the a new random numbers folder being created with all the PMS Codecs downloading inside it