Unable to change posters or refresh metadata

[pengee]

Server Version#: 1.14.0.5470
Player Version#: 3.69.1 ? (web)

Problem is as stated in the title. This started a few days ago. Actor and posters images are blank on newly added items. When editing an item you can see all the posters thumbnails, but changing does nothing (main view still blank). When submitting a new poster via URL it will work however.

This plex instance is running in a docker container (official plexinc/pms-docker). I’ve tried reverting to the past three versions, removing the container and images entirely, and resetting main docker image but no joy. I am hesitant to mess with the app data as I want the database with watched status to remain intact.

com.plexapp.system.log shows:

2018-11-28 08:42:45,356 (14c8f088a700) :  DEBUG (runtime:717) - Handling request GET /system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Eimdb%3A%2F%2Ftt3829266%3Flang%3Den&mediaType=1&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Eimdb_ec4c124c2a85f65ef05c8f491d20f69a9e090e82
2018-11-28 08:42:45,357 (14c8f088a700) :  DEBUG (runtime:814) - Found route matching /system/agents/media/get
2018-11-28 08:42:45,357 (14c8f088a700) :  DEBUG (accessor:68) - Creating a new read-only model access point for provider com.plexapp.agents.imdb in namespace 'metadata'
2018-11-28 08:42:45,365 (14c8f088a700) :  DEBUG (agentservice:1031) - Downloading data for metadata://posters/com.plexapp.agents.imdb_ec4c124c2a85f65ef05c8f491d20f69a9e090e82 (in com.plexapp.agents.imdb) from http://image.tmdb.org/t/p/original/5XOPHVAQMyRkUqSlbmZ361rJO6y.jpg
2018-11-28 08:42:45,366 (14c8f088a700) :  DEBUG (networking:166) - Requesting 'http://image.tmdb.org/t/p/original/5XOPHVAQMyRkUqSlbmZ361rJO6y.jpg'
2018-11-28 08:42:45,439 (14c8f088a700) :  CRITICAL (runtime:889) - Exception (most recent call last):
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-9d51fdfaa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py", line 843, in handle_request
    result = f(**d)
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-9d51fdfaa/System.bundle/Contents/Code/agentservice.py", line 1032, in media_get
    data = HTTP.Request(media_url, cacheTime=0).content
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-9d51fdfaa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 265, in content
    return self.__str__()
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-9d51fdfaa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 243, in __str__
    self.load()
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-9d51fdfaa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 185, in load
    self._data = f.read()
  File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/socket.py", line 355, in read
    data = self._sock.recv(rbufsize)
  File "/usr/lib/plexmediaserver/Resources/Plug-ins-9d51fdfaa/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/httplib_new.py", line 582, in read
    s = self.fp.read(amt)
  File "/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/socket.py", line 384, in read
    data = self._sock.recv(left)
error: [Errno 104] Connection reset by peer

2018-11-28 08:42:45,440 (14c8f088a700) :  DEBUG (runtime:924) - Response: [500] 1613 bytes

I can access the URLs in question so I’m not sure what is causing this.

[nydave69]

I’ve seen the same thing after the PMS 1.14 updates started,
If I refresh metadata one movie at a time and wait for it to finish, it gets it correct most of the time.

[pengee]

I would think that reverting versions would fix this though, which it doesn’t. I’ve also tried one at a time with no luck.

Stepping inside of the container and fetching via curl I can reproduce this but looking at the curl log doesn’t show anything useful, just the same error. Not sure if this is just a network problem outside of plex? It’s just weird that it’s happened out of nowhere with no changes and only seems to be impacting plex.

[nydave69]

And I’m running it on Windows 7…

[kgarland80]

I am having the same problem after updating to this version. Plex is not recognizing the file name correctly when matching the title to the file name. I was doing some cleanup of older movie titles and added the year and format to the file name and folder name and now Plex is looking ofr a match for the whole file name.

For example:

A Christmas Carol (1984) - 720p.mp4

When it tries to match it tries to match the entire file name:

and just comes back without a match.

If I clear the other info and the year:

It finds the correct movie but just sits and spins when updating the meta data

so… now what… I can’t make any updates to this server until this is resolved…

[pengee]

ok, well I fixed my problem but I’m not sure it will help anyone else.

I had made a boo-boo on my system and thought maybe the root of this was a permission problem I’d caused but the logs just said otherwise. I noticed that this was only happening with tmdb, not imdb or fanart. I just found that another container (alpine) was having a similar problem (not fetching package related data).

I paused my pihole container thinking maybe this is some kind of dns problem? That doesn’t make sense to me because in all cases it’s resolving correctly and exchanging data, just not to completion. In doing this I saw that xfinity was trying to write that notification they do about being near your data limit onto web pages which I thought was something they only rewrote into html data? I have no idea how that whole thing works but long story longer, I resumed piholeI, cleared that notification from my xfinity account panel and everything is working again…