Server Version#:4.147.1 I changed may password and logged out of all devices earlier tonight. I can no longer claim my Plex Server. I do not have a claim server button. I have tried many of the fixes around, but have not been able to get any to work. Any ideas? I am very frustrated. I don’t know …

The *** clowns at Plex did this a number of years ago as well. I have no idea what the solution was as it was something related to reclaiming the token or something. It was 3AM someone posted a string of command line commands to fix it. It worked but that was over 5 years ago if not longer. I’m …

See User Credential Reset utility.

It was here last time [image] Changed admin password and now admin doesn't have access to the local media server NAS & Devices Randomly, this didn’t work for me on TrueNAS. I can walk the URL tree with curl and get HTML responses but posting the claim results…

Finally got it working after 4 hours. Stop container Open ./config/Library/Application Support/Plex Media Server/Preferences.xml in your preferred text editor Delete entries for PlexOnlineUsername, PlexOnlineMail, PlexOnlineHome and PlexOnlineToken Visit plex.tv/claim Update PLEX_CLAI…

I’m furious that this is a continuing issue. At min if you checkmark sign everything out they need to put a god damn warning about this crap happening. :face_with_symbols_on_mouth:

@c9house did you delete the entire entry or just the value? So change to PlexOnlineUsername=“” EDIT: Never mind I did the above. I backed up things before I did anything so worse case I reverted but this worked……again. This is just insane though.

so I changed the entries for username, mail, plexonlineHome to ““. And copied the claim token to the variable PlexOnlineToken. After that I started the container. When I tried to go to my internal Plex IP nothing showed up. Then I tried it again and I noticed that the field PlexOnlineToken was empty…

I deleted the entire line. But I here just doing the value works as well. I also had the add the variable to my docker setup. I did not have it.

What do you mean with “I deleted the entire line“? Did you not just delete the value but the whole pair with name and value? ah I use the Plex App from Synology App Store. Does that change anything regarding the Token? EDIT: solved it with this prompt on my Synology Station via ssh: curl -X POST …

HellHello, Like everyone else here, I reset my password following the email and lost access to my Plex servers. I’m using a QNAP TS233 NAS. I disconnected all my devices, then reconnected them, and the problem is still the same. I updated to 1.42, same thing. Finally, I uninstalled Plex from my NAS…

Unable to claim server after password reset

Plex Media Server

Kellic September 9, 2025, 6:30am 4

It was here last time

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Unable to claim server after password reset

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