Unable to Claim Server DSM 7.1.1

Plex Media Server NAS & Devices
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Server Version#:DS720+ DSM 7.1.1-42962 Update 2

Unable to claim server after updating PMS to version 1.29.2.6364-7000 from previous working version in Synology Beta Packages.

Have tried multiple installs, including the “Normal” install and “Claim Server” install, but to no avail.

“Claim Server” install shows claim to Plex successful, but still no access
to the server.

Claiming server on MyIP:32400 settings page fails as well.

Have tried loading directly to the setup page:
http://MYIP:32400/web/index.html#!/setup/c39ed27b3ab6f14cfe11a5e2b4c97810d804097b

Recieve error “You do not have access to this server.”

Logs.zip (2.7 MB)

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Feb 01, 2023 12:41:49.742 [0x7f7fa4aed0d0] DEBUG - Network interfaces:
Feb 01, 2023 12:41:49.742 [0x7f7fa4aed0d0] DEBUG -  * 3 eth1 (192.168.1.4) (00-11-32-D6-00-9E) (loopback: 0)
Feb 01, 2023 12:41:49.742 [0x7f7fa4aed0d0] DEBUG -  * 4 eth0 (192.168.1.5) (00-11-32-D6-00-9D) (loopback: 0)

You’ve two interfaces on the same subnet. This can cause problems with Plex unless they are bonded or configured as active/standby.

Disconnect one of the Ethernet cables and reboot the NAS.

Feb 01, 2023 12:41:54.751 [0x7f7f9fd82b38] WARN - [HttpClient/HCl#7] HTTP error requesting GET https://plex.tv/api/photos/profile (6, Couldn't resolve host name) (Could not resolve host: plex.tv)

The NAS cannot communicate with hosts at plex.tv, which is required to claim a server.

Verify the default gateway is set correctly.

Consider using public DNS servers such as 1.1.1.1 (Cloudflare), 8.8.8.8 (Google), or 9.9.9.9 (Quad9) instead of your ISP DNS.

Test that DNS is working: Synology Control Panel → Regional Options → Time.
Configure the NAS to synchronize with a NTP server, select a server, click Update Now.
You should receive a message that the NAS has synchronized with the selected server.

3

I did have them separate before but after disconnecting one of the cables like you suggested, I am now able to get through the setup process and it looks like I can now view stuff remotely!

Thanks for your help @FordGuy61

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