Hello, I haven’t been able to reclaim my Plex server. I reinstalled the app on my NAS and the claim token didn’t work. Right now I get this screen and when I click “Claim server” it’s unable to do it.
Here are my server’s logs.
Logs.zip (901.9 KB)
You have a network configuration error in the Synology itself.
Control Panel - Network - Network Interfaces - (Interface you use) -
Make certain the DNS points to your modem/router IP
Also make certain the Default Gateway points to your modem router IP.
Jun 28, 2024 22:33:50.259 [139676999342904] WARN - [HttpClient/HCl#3] HTTP error requesting GET https://v4.plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: v4.plex.tv)
Thank you! I was finally able to claim it. If I’m going to be changing routers soon, is there any special steps I have to take, or do I just make sure these network settings match up?
PMS always relies on DSM to run the network connectivity.
If / when you make any changes in the future, it will work as long as all the IP addresses match up and you have a ‘chain’ from the Syno → Internet.
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