Unable to claim server with Synology DS215j

Server Version#: 1.28.2.6151 on DSM 7.0

When i push the claim button nothing happens.
Where am I wrong???

Here is the Log:

Sep 03, 2022 18:43:26.526 [0x31021c50] DEBUG - BPQ: [Starting] → [Processing]
Sep 03, 2022 18:43:26.602 [0x31021c50] DEBUG - BPQ: generating queue items from 0 generator(s)
Sep 03, 2022 18:43:26.602 [0x31021c50] DEBUG - BPQ: generated 0 item(s) for queue
Sep 03, 2022 18:43:26.644 [0x31021c50] DEBUG - PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Sep 03, 2022 18:43:26.644 [0x31021c50] DEBUG - PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Sep 03, 2022 18:43:26.662 [0x31021c50] DEBUG - BPQ: [Processing] → [Idle]
Sep 03, 2022 18:43:42.112 [0x2f867c50] DEBUG - WebSocket: client initiated close
Sep 03, 2022 18:43:42.169 [0x2f867c50] DEBUG - NotificationStream: Removing because of close
Sep 03, 2022 18:43:42.169 [0x2fb36c50] DEBUG - handleStreamRead code 2: End of file
Sep 03, 2022 18:43:42.169 [0x2fb36c50] DEBUG - Completed after connection close: [192.168.1.118:51902] -3 GET /:/websockets/notifications (4 live) GZIP 96949ms 2098 bytes
Sep 03, 2022 18:4B8r3B4p7yhRXuBWLqsQ546WR43cqQwrbXMDFnBi6vSJBeif8tPW85a7r7DM961Jvk4hdryZoByEp8GC8HzsqJpRN4FxGM9=xxxxxxxxxxxxxxxxxxxxECyrFd (4 live) #a3 GZIP
Sep 03, 2022 18:43:53.749 [0x3023dc50] DEBUG - [Req#a3/HCl#24] HTTP requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxECyrFd
Sep 03, 2022 18:43:53.792 [0x31d61c50] WARN - [HttpClient/HCl#24] HTTP error requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxECyrFd (6, Couldn’t resolve host name) (Could not resolve host: plex.tv)
Sep 03, 2022 18:43:53.793 [0x3023dc50] DEBUG - [Req#a3] MyPlex: Did token exchange for claim (returnCode: -6)
Sep 03, 2022 18:43:53.822 [0x3023dc50] DEBUG - [Req#a3] MyPlex: Got a token poked, let’s act on it.
Sep 03, 2022 18:43:53.823 [0x3023dc50] DEBUG - [Req#a3/HCl#25] HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=
Sep 03, 2022 18:4B8r3B4p7yhRXuBWLqsQ546WR43cqQwrbXMDFnBi6vSJBeif8tPW85a7r7DM961Jvk4hdryZoByEp8GC8HzsqJpRN4FxGM9/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv)
Sep 03, 2022 18:43:53.842 [0x3023dc50] WARN - [Req#a3] [AutoUpdateRequestHandler] Couldn’t get update channels. Trying again soon.
Sep 03, 2022 18:43:53.842 [0x3023dc50] DEBUG - [Req#a3] Sync: onMyPlexSignOut
Sep 03, 2022 18:4B8r3B4p7yhRXuBWLqsQ546WR43cqQwrbXMDFnBi6vSJBeif8tPW85a7r7DM961Jvk4hdryZoByEp8GC8HzsqJpRN4FxGM9privacy?X-Plex-Token=
Sep 03, 2022 18:4B8r3B4p7yhRXuBWLqsQ546WR43cqQwrbXMDFnBi6vSJBeif8tPW85a7r7DM961Jvk4hdryZoByEp8GC8HzsqJpRN4FxGM9/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv)
Sep 03, 2022 18:43:53.847 [0x3023dc50] WARN - [Req#a3] [Analytics] Couldn’t get analytics privacy settings. Trying again soon.
Sep 03, 2022 18:43:53.847 [0x3023dc50] DEBUG - [Req#a3/HCl#27] HTTP requesting GET https://plex.tv/api/v2/features?X-Plex-Token=
Sep 03, 2022 18:4B8r3B4p7yhRXuBWLqsQ546WR43cqQwrbXMDFnBi6vSJBeif8tPW85a7r7DM961Jvk4hdryZoByEp8GC8HzsqJpRN4FxGM9/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv)
Sep 03, 2022 18:4B8r3B4p7yhRXuBWLqsQ546WR43cqQwrbXMDFnBi6vSJBeif8tPW85a7r7DM961Jvk4hdryZoByEp8GC8HzsqJpRN4FxGM9.
Sep 03, 2022 18:43:53.852 [0x2fb36c50] DEBUG - Completed: [192.168.1.118:52085] 500 POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxECyrFd (4 live) GZIP 151ms 522 bytes (pipelined: 1)
Sep 03, 2022 18:43:53.856 [0x344ebc50] DEBUG - [Req#a3/MediaProviderManager] we had 0 cloud providers online, we now have 0

It looks like your Syno cannot resolve the domain plex.tv and therefore fails to claim your server. Could be a bad DNS server in your router or Syno configuration

1 Like

Excellent observation. After setting the Google DNS Server on the NAS,
everything went smoothly.

Thanks

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