Unable to connect after upgrading

I upgraded from 1.18.7 to 1.19.5 and now my server is not recognized at all by plex. I can go to http://MY:32400/web, I get the error " The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server." But I am signed into the main admin account. It first says unable to connect insecurely, which it didn’t before. But even if I allow insecure connections, I get a “No Soup For You - You do not have access to this server” error.

UPDATE: Rolled back to 1.18.7 and STILL cannot connect.

Server Version#: 1.19.5
Player Version#: Plex Web

I figured out how to get the logs directly from my server without access to the interface.

Logs.tar.gz (2.1 MB)

Have you already looked into this support article?

yes. No luck

IP address of the server and of your computer you’re accessing it from?
What’s the URL (IP) you’re using?

When I access it from http://198.37.103.83:32400/web , I get “No Soup For you”

When I try to SSH tunnel on port 32400 so I can tunnel in and access it from localhost:32400, I can SSH in but then get the error “channel 4: open failed: connect failed: Connection refused”

It’s a remote server in a datacenter. I am accessing it from my home computer, I used to access it via plex.tv/web, but it isn’t working. It won’t even work when I try to access it from the web.

NEVERMIND. My media server was off. When connecting to it remotly. I noticed that my server had been WHIPED OUT!! and I am starting fresh. What is going on?

That is normal. (No Soup)

You cannot setup / claim a server from a WAN IP. (PMS protects your server/data if not associated with an account from unauthorized access as the admin)

SSH channel 4 is a problem which I’m working on. Somewhere / Someone changed how SSH works. Apparently somebody thought channels 3 & 4 are a security risk :roll_eyes:

I claimed server again, now my account has TWO servers. And even when connecting to localhost, and adding all my libraries, I STILL get “No Soup” Despite being on localhost

Open the Plex/Web browser -> Settings - Authorized Devices - Servers (dropdown).

Now you can remove the older / no-longer-valid one.

After doing this, CTRL-F5 the Plex/Web browser to make it download fresh from Plex.tv

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