Unable to connect server to qnap randomly help please

Plex Media Server
,
1

Server Version#: QTS 5.2.8.3359
Player Version#: PMS 1.42.2

Randomly

Logs.zip (1.1 MB)

lost connection to my server and can’t figure out how to get it back online

2

DataVol1 (CACHEDEV1) doesn’t see Plex installed.
It’s as if the scripts are there (.qpkg) but the actual program files are missing.

Feb 15, 2026 00:59:20.670 [1844368240] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory [system:2]: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/TheMovieDB.bundle/Contents/Info.plist", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/TheMovieDB.bundle/Contents/Info.plist"
Feb 15, 2026 00:59:20.670 [1844368240] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory [system:2]: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/TheMovieDB.bundle/Contents/Code/__init__.py", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/TheMovieDB.bundle/Contents/Code/__init__.py"
Feb 15, 2026 00:59:21.275 [1901843312] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory [system:2]: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c"
Feb 15, 2026 00:59:21.275 [1901843312] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory [system:2]: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-ins", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-ins"
Feb 15, 2026 00:59:21.588 [1876009840] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory [system:2]: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/PlexThemeMusic.bundle/Contents/Code", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/PlexThemeMusic.bundle/Contents/Code"
Feb 15, 2026 00:59:21.588 [1876009840] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory [system:2]: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/PlexThemeMusic.bundle/Contents/Info.plist", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/PlexThemeMusic.bundle/Contents/Info.plist"
Feb 15, 2026 00:59:21.588 [1876009840] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory [system:2]: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/PlexThemeMusic.bundle/Contents/Code/__init__.py", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/PlexThemeMusic.bundle/Contents/Code/__init__.py"
Feb 15, 2026 00:59:22.300 [1859134320] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory [system:2]: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/LocalMedia.bundle/Contents/Code", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f737b826c/LocalMedia.bundle/Contents/Code"

Without uninstalling, ReInstall (Manual Install) the qpkg file again (on top of existing)

3

Screenshot 2026-02-16 at 3.07.48 PM
Screenshot 2026-02-16 at 3.07.48 PM2425×1212 192 KB

just an fyi, i’ve already tried uninstalling and re-installiing and that caused me to lose access altogether. when i try to open the plex app, it opens a new tab but never loads anything

4

the same thing is happening with my QNap and PMS for the last 3 days it keeps offering for me to redownload the server but when i do it give no options to add my media and make my folders again just says i should download a server…let me know if your able to find a fix thanks ive tried everything

5

They seem to respond a lot quicker than they did in the past here in the forums. So stay tuned, I suppose lol.

6

DANGER:

  1. Uninstall on QNAP ---- DELETES THE SERVER

  2. You must go to plex.tv and REMOVE the old server
    https://app.plex.tv/desktop/#!/settings/devices/pms

  3. Now install the QPKG again

  4. Open a PRIVATE browser window

  5. Open http://LAN.IP.of.QNAP:32400/web

  6. Now Claim and start setup of a NEW server instance.

This happens because of how QNAP wants package’s data stored.

All packages follow the general structure:

  /share/CACHEDEV1_DATA/.qpkg/Package_Name

Plex must live within that constraint and therefore uses:

  /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server

( All server internal files & metadata are stored below ‘Plex Media Server’)

INFO

  1. Never “uninstall” unless you want to start over on the qnap
  2. Always Manual Install ON-TOP-OF the existing version (up & down grade)

Random disconnects

These are a LAN network problem.

  • Check configuration in Control panel - Network & Virtual Switch
  • Wiring. (never use WiFi for a PMS server’s connection to the internet)
7

sorry for the delayed respnse, I had to fix a connection issue I had with my nas. now plex connects most times at home, but it’s inconsistent when i’m away.