Unable to connect to Plex server from a particular outside network

Plex Media Server Desktops & Laptops
,
1

I can’t access my Plex Media Server outside my home (Remote enabled and no problem and ports opened and working too). I am unable to access plex on phone (web) or on the Samsung TV (outside), if is use the 1.1.1.1 android app on my phone, I can access the web page using (public ip and port number). I guessed it could be because of the DNS and changed it to 1.1.1.1 on the router and no difference.

Additionally, I have set the server secure connection to preferred and ‘Always’ on the Plex app for Samsung and it doesn’t connect to my home media server.

Any help would be really appreciated. I have no problems accessing plex in my home or accessing it via my mobile data.

Server Version#: 1.27.2.5929
Player Version#: 4.86.1

2

You better set this to “never”, as it is the secure connections which may no longer work. Important information about Plex for smart TVs after September 30, 2021

3

Alrighty, I’ll give this a go and share the outcome.

4

Unfortunately, this made no difference. Any other ideas?

5

What model of TV is it?
Does remote access work with other Plex client types?
Is your server signed into your plex.tv account?
Do you employ any “internet filtering” software or devices?

6

I will check the model of the TV and revert.

Yes, I can access my plex server via the Plex mobile app for android outside my house, the web app ( https://www.plex.tv) and via home ip:32400.

When I am in my other house, I just can’t seem to access them on any device. Additionally, no “internet filtering” software or devices that I’m aware of.

7

Is it possible that both your own home, as well as the other house use the same ISP?
Sometimes ISPs do weird things which prevent their customers from contacting each other directly.

8

You are very right, both the houses use the same ISP. Should I be contacting the ISP?

I appreciate your time.

9

Unfortunately, if you look for older threads in this forum, you’ll probably see that affected ISPs often don’t care.
But maybe yours is different.

The only workaround I can imagine is to have a VPN-like solution with a host outside of the ISP which acts as a relay point for all external traffic.
But that is outside my area of expertise.

10

In a dream world I’d imagine they’d unlock caps between “local” peers

11

Ha! That’d require their backbone to have the same capacity as the sum of the bandwidths they have sold to each one of their customers. Which is unrealistic, to put it mildly.

1 Like
12

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.