Unable to connect to the Plex Media Server on a My Cloud NAS

Plex Media Server NAS & Devices
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tl;dr: I suspect all you need to do is manually download the newest version of Plex from Plex.tv and manually install it through the MyCloud web interface. Remember that you need to download the specific compile for your specific Western Digital device.

I finally decided to tackle this problem on my Western Digital PR4100 MyCloud. Here are the steps I took to repair it. I don’t know which step fixed it so some may be optional.

  1. I logged in to the drive’s web interface in a web browser (Chrome, http://192.168.0.33)
  2. I clicked the Apps tab
  3. I selected Plex from the install apps
  4. I flipped the “Run App” slider from On to Off
  5. I waited a few seconds and then flipped it back on and immediately clicked Configure when it became clickable (which brought me to http://192.168.0.33:32400/web/index.html)
  6. Very very slowly, it brought me through the Plex login process
  7. Very very slowly. Be patient.
  8. I fiddled around in settings, trying to turn on Remove Management, but was unable to make the server remote-accessible.
  9. I downloaded the newest version of Plex from the Plex website. Remember: Plex for WD doesn’t automatically update. You must always manually install updates. (Go to the link, click Western Digital from the drop down, then click Choose Package to pick your specific MyCloud device. https://www.plex.tv/media-server-downloads/#plex-media-server)
  10. I went back to the Western Digital MyCloud web interface and clicked the Apps tab again.
  11. I followed the normal process for updating the app:
    11a. Select Plex Media Server from your Installed Apps.
    11b. Set “Run App” to Off
    11c. Click “Install an app manually”
    11d. Click OK to re-install the App.
  12. I may have power-cycled the MyCloud drive. I don’t remember.

And ta-da! After doing the update I was able to click Configure for the Plex Media Server again. The process didn’t lose any of my media or settings.
(http://192.168.0.33:32400/web/index.html)

1 Like
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This solved all of my problems.

1 Like
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Thank youfor your answer. I solved my problem by deleting entire plex server and settings. It turns out, because I have changed my time zone settings, communications were stuck somewhere in between server and plex app. So now it works.

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I have spent my entire Sunday, reading as many forums on this topic as possible. I have run every solution suggested, and still I am unable to connect to a Plex Media Server on my cloud PR4100. Every item reset, reinstalled, and after 18 hours of the rubbish, I am posting here in case Plex step up with a solution, or anyone else has an answer or something different to try.
Thanks all, I would appreciate some feedback.

VERY FREAKING FRUSTRATED and formerly big fan of plex.

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