Unable to find TV show

Plex Media Server Desktops & Laptops
1

Server Version#: 1.13.8.5395
Player Version#:

Hi.

My Plex server is unable to find a show, and I could need some help to troubleshoot this.

The show is inside my TV show folder, like this The adventures of tintin\Season 1\The Adventures of Tintin - S01E01 - The Crab with the Golden Claws Part 1

I have tried to scan the library, but it won`t show. I have tried to move it outside, and to the Plex dance, did not work. Here from the last log.

Oct 07, 2018 11:27:54.820 [0x7fffa5dd6380] DEBUG - Adding subdirectory for scanner: “/Series/The adventures of tintin”
Oct 07, 2018 11:27:54.843 [0x7fffa5dd6380] DEBUG - * Scanning directory /Series/The adventures of tintin (parent: yes)
Oct 07, 2018 11:27:54.846 [0x7fffa5dd6380] DEBUG - Adding file for scanner: “/Series/The adventures of tintin/.DS_Store”
Oct 07, 2018 11:27:54.846 [0x7fffa5dd6380] DEBUG - Adding subdirectory for scanner: “/Series/The adventures of tintin/Season 1”
Oct 07, 2018 11:27:54.850 [0x7fffa5dd6380] DEBUG - * Scanning directory /Series/The adventures of tintin/Season 1 (parent: yes)
Oct 07, 2018 11:27:54.852 [0x7fffa5dd6380] DEBUG - Adding file for scanner: “/Series/The adventures of tintin/Season 1/The Adventures of Tintin - S01E01 - The Crab with the Golden Claws Part 1.da.srt”
Oct 07, 2018 11:27:54.853 [0x7fffa5dd6380] DEBUG - Adding file for scanner: “/Series/The adventures of tintin/Season 1/The Adventures of Tintin - S01E01 - The Crab with the Golden Claws Part 1.fi.srt”
Oct 07, 2018 11:27:54.853 [0x7fffa5dd6380] DEBUG - Adding file for scanner: “/Series/The adventures of tintin/Season 1/The Adventures of Tintin - S01E01 - The Crab with the Golden Claws Part 1.mkv”
Oct 07, 2018 11:27:54.854 [0x7fffa5dd6380] DEBUG - Adding file for scanner: “/Series/The adventures of tintin/Season 1/The Adventures of Tintin - S01E01 - The Crab with the Golden Claws Part 1.no.srt”
Oct 07, 2018 11:27:54.854 [0x7fffa5dd6380] DEBUG - Adding file for scanner: “/Series/The adventures of tintin/Season 1/The Adventures of Tintin - S01E01 - The Crab with the Golden Claws Part 1.sv.srt”
Oct 07, 2018 11:27:54.858 [0x7fffa5dd6380] DEBUG - * Scanning The Adventures of Tintin Season 1 Episode 1
Oct 07, 2018 11:27:54.859 [0x7fffa5dd6380] DEBUG - Looking for path match for [/Series/The adventures of tintin/Season 1/The Adventures of Tintin - S01E01 - The Crab with the Golden Claws Part 1.mkv]
Oct 07, 2018 11:27:54.862 [0x7fffa5dd6380] DEBUG - Checking descendants of The adventures of tintin
Oct 07, 2018 11:27:54.864 [0x7fffa5dd6380] DEBUG - -> Searching down into The adventures of tintin/Season 1
Oct 07, 2018 11:27:54.864 [0x7fffa5dd6380] DEBUG - Checking descendants of The adventures of tintin/Season 1
Oct 07, 2018 11:27:54.866 [0x7fffa5dd6380] DEBUG - Creating show ‘The Adventures of Tintin’
Oct 07, 2018 11:27:54.870 [0x7fffa5dd6380] ERROR - Exception assimilating media item in The adventures of tintin/Season 1: Unable to allocate a changestamp from the server
Oct 07, 2018 11:28:07.085 [0x7fffa5dd6380] DEBUG - Updating directory ‘The adventures of tintin’ (ID 2914) to time 2018-10-07 11:27:39.
Oct 07, 2018 11:28:07.086 [0x7fffa5dd6380] DEBUG - Updating directory ‘The adventures of tintin/Season 1’ (ID 2915) to time 2018-10-07 11:27:45.

“Creating show” but on Plex home, the show does not show, and I can’t find it when I search.

2

Do the PlexDance and see if that helps

3

Hi dane22, thanks for answering.

I have tried to do the piex dance, several times with different naming of the folder/episode but it does not seem to help.

4

Log time, In debug mode, right after reproducing

5

Sorry, did not understand that, could you please try to explain it in a different way ?

6

I need you to do the following:

7

Hi, I did a reboot of the server, and enables debug logging on, and started with the plex dance, when I moved the files back, suddenly they appeared. Thanks for helping me out :slight_smile:

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