Plex will NOT match movies.
Plex will find the movies and spin the orange circle forever.
Also manually choosing a poster will lead to the orange circle spin.
Plex will download a part of the metadata but not update the object properly.
E.g. the Movie Posters are not downloaded. Backgrounds are.
It will then stop but will not show a poster.
I also cannot change the poster:
I choose edit, choose another poster, click on save, the orange circle will run.
Poster will not change.
This only affects Movies, not TV Series. I never had any issues with both.
DEBUG ERRROS, many:
ERROR - Error bringing media local (metadata://posters/com.plexapp.agents.themoviedb_d521574993ef7cbef0354fc386bacf5a5ddd8fd1).
ERROR - downloadContainer: expected MediaContainer element, found Error
I rebuild my library so often that manual matching would drive me insane.
I got “FileBot” and that was that. I renamed the files and automatic “just works”.
When performing a QA test on 932 TV series and 846 movie titles, correct names are a requirement. As it stands now, I can rebuild everything in a couple hours on this limited DSL line.
It’s not matching. The matching is fine. Is the “applying”. I can match manually or automatically. There is a match. Matching works. When I then hit “apply”, I get the orange circle and the matching will not apply to the object.
Renaming the object will not help to apply the metadata. The applying will give me the circle and then fails.
Additional details about your setup are required. Information only you can provide.
The person who QA tests the product, writes the installers for Linux & NAS platforms, and knows more about Plex on QNAP than anybody else is offering assistance.
As a first step, he asked for your log files.
If you want help, and not just to rant, it is probably a good idea to provide the files.
I am seeing the same issue. Movie titles match sometimes, not dont most times.
Even if the titles match, the metadata doesnt get updated.
Here’s the logs Plex Media Server Logs_2020-05-04_11-33-58.zip (6.3 MB)
I have this issue too. Migrated to a new QNAP NAS and did a clear rebuild due to corrupted dB file (not sure how long it had corrupted data). Same router, same Official Plex dockerized Plex Pass build in Container station. I used to use the native QNAP app prior to Docker and testing this today I have the same issues as I do with the Docker version.
TV shows all get metadata and posters fine. Movies Takes ages to get data and then it’s usually only partial metadata and less than 1% get a poster (out of 1400 movies) the file structure is the same as it has been for over ~3 years and prior to this rebuild, when I added a movie it would get the metadata Inc. poster etc just fine.
It seems like the issue is either the latest release of Plex or TMdb has changed their metadata as I see it download but it never gets applied. Also posters do disappear after being set and in the settings for these movies the poster entry has a thin blank image selected or sometimes it is totally empty.