Please differentiate here for me.
“No Soup for you” is a server access problem.
Being able to browse (in plex) to a share , e.g . /volume1/movies
, but not see the contents is a permissions problem.
If you can access the server and, when you attempt to add media, it can’t see any of the files in your media shares, please read here:
If it’s server access, please let me know.