I'm having immediate prob's upon installation

Plex Media Server NAS & Devices
1

I’ve installed and opened Plex on a Synology 412+. When I attempt to nav to my media on the NAS, the Plex dialog is already puzzling to me. I click “Add Library”, select “Movies” type, click “Next”, and “Browse For Media Folder”…which then shows me a directory tree that begins with Plex showing me root “/” and two other directories that are unfamiliar to me by name “volume1” and “config”. Eventually, I figure out that “volume1” is the root volume I created years ago when I got the device (and normally never see). Within this volume I can find my NAS shared directory “NAS”. When I choose this directory, I’m not allowed to browse any further down the tree, and can only nav back up the tree. If I manually complete the directory I’m actually seeking “volume1/NAS/_xcoded moov” nothing happens and Plex tells me “There are no items in this library”.

This stops me dead in the water. I have no idea why Plex can’t see the hundreds of bog-standard mp4’s in that directory.

Can anyone explain to me what’s going on here? I can’t even perform the basic task of pointing the app at my main media directory. Thanks.

2

OK, it appears my topic has been moved…I purposely didn’t choose this thread because I don’t think I have a NAS or Synology-specific problem? Do enlighten me if I’m mistaken.

4

I’ve spoken to the other Synology admin and he didn’t move your thread either.

Because DSM is Linux based, and Linux is very strict on security,

Go to:

Control Panel -> Shared Folders.

Find the share containing the media you want to let Plex access

Click the Permissions tab.

See user plex and check the box

Apply the changes.

Now you can go back to Plex and it will see your media because it now has permission to do so.

6

Yes, I’ve been looking at that faq…but how strict is naming to the display of media generally (ie non-serial content)? Obviously, all of my media is named, and more or less according to Plex standards (at least for standalone titles like movies)

But thanks for the heads up, Trumpy81.

8

Thanks, Chuck
Plex already had ‘custom’ access box checked. I’ve now changed that to r/w access, is that the recommended setting?

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Do I need to do anything else? When I force a rescan, Plex still tells me “No items in this library”. Note that I’m manually typing in /volume1/NAS/_xcoded moov into directory field, which Plex does not allow me to navigate to via the “Add Library” tool.

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Good enough on the access. Most forget to even grant Read access :slight_smile:

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Thank you for this information and the links, trumpy81! Very helpful.

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Ok, I’ve already done the r/w permissions, thanks to Chuck’s advice. Now I’ll try renaming the media folder to be without the ‘_’ underscore and see if that changes behavior…

15

for the media folder…the only folder that has an underscore. (Why does Plex not allow browsing beyond the root directory? ie ‘/volume1/NAS’? Seems counterintuitive to the word ‘browse’)

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Ah, yes, ok, now I understand the ‘why’…still working the problem…will report back

18

OK, now we’re getting somewhere…Plex is seeing the media and ‘working’ on it accordingly. Thanks for the help and the advice!

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