Unable to match documentary from theTVDB

There’s a currently airing documentary series which I can’t get to match. It’s called “Inside…” and each episode has its own title for the building being shown.

You can find this on theTVDB by searching:

  • Series name: Inside…
  • Series name search: Starts with

That will bring you to here: http://thetvdb.com/index.php?seriesname=Inside…&fieldlocation=1&language=7&genre=&year=&network=&zap2it_id=&tvcom_id=&imdb_id=&order=translation&addedBy=&searching=Search&tab=advancedsearch

That’s the correct series.

And inside our file system in the TV Shows library directory we have a folder named “Inside…” but Plex refuses to match this to theTVDB.

When I try to manually search and match the series, it doesn’t even list it. I feel there are two issues:

  1. The Plex search options are extremely limited. When matching manually, and clicking Search options, I can only enter the series name and year (the other two search options Agent and Language don’t help much with matching). There’s no pattern matching option for “Starts with” or similar, like on theTVDB site.
  2. The results are inadequate. If I search theTVDB for “Inside” I get dozens of series. Plex lists eight. Even if I type the name exactly as “Inside…” and even enter the year as 2017, the list that’s returned in the search appears to ignore the “…” and doesn’t list any Inside series from 2017.

I don’t think there’s anything I or anybody else can do to creatively match this series correctly with the current automatic or manual methods in Plex.

I don’t mind that the automatic matching hasn’t worked. I think it could work if it paid attention to the “…” in the folder name, but it shouldn’t matter - there’s a manual matching option.

But the manual matching can’t work if Plex won’t return the results from theTVDB to be selected.

Not sure what to do here, other than highlight this and hope the Plex devs can make a change.

Any other suggestions?

@kerrasdair said:
I don’t think there’s anything I or anybody else can do to creatively match this series correctly with the current automatic or manual methods in Plex.

You can actually use the TVdb ID in the name field to tell Plex exactly which show this is:

^^This^^

That’s actually the ONLY way to get that show to match.

‘Inside…’ is an illegal folder name in Windows and no amount of ‘fiddling’ with the file name will make Plex find it - without it’s TVDB ID and a ‘Fix Match’.

Note to TV Show Producers:
Don’t name your show an Illegal Folder Name in Windows - you Dorks!

:slight_smile:

Thanks chaps - I didn’t know about using the ID. I suspected it might work, but also wasn’t sure where to find the ID in theTVDB - any pointers?

Also, I’m on Mac, so… that folder works for me. :wink:

Duh - it was in the URL all along. nm

@kerrasdair said:
Thanks chaps - I didn’t know about using the ID. I suspected it might work, but also wasn’t sure where to find the ID in theTVDB - any pointers?

Also, I’m on Mac, so… that folder works for me. :wink:

In that case:

A TV Show Library/
…Inside…/
…Season 01/
…Inside… - S01E01.xxx
or
…Inside… (2017)/
…Season 01/
…Inside… (2017) - S01E01.xxx

Should have worked, but you may have had to Plex Dance a couple of times to find the right combination:

The Plex Dance®:

  1. remove show from library
  2. update library
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— update library, empty trash, clean bundles
  5. bring names and structures into compliance - or experiment until you strike oil.
  6. replace corrected show into library
  7. update library

Probably easier in the long run to just Fix Match with the TVDB ID, but there you go.