Server Version 1.41.2.2900#:
Player Version 18.5#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Issue: Have lifetime PlexPass (verified in account)
Unable to stream remotely.
Have verified issue is remote playback, as i can VPN into my network and server library becomes available again.
On VPN connection, stream is ok.
On mobile only connection, server is unavailable.
IF i have a PlexPass, i should be able to stream remotely according to the subscription page.
I have been successfully running this service for over a decade. I have migrated from 2 other servers in that time.
This issue has only began recently, and i have been testing conditions to narrow down where the problem may exist. How many users it effects (I.E. my immediate family), what platforms are effected, and where it effects them.
I thought at first it was a server problem. Validated my updates, and scheduled reboots twice a week..
Still no resolution. I began trying to determine if it was local, or remote. When i would experience unavailability i would check when i got home.
The server was up, and responding.
Checked my router config, have uptime monitors logging interruptions, and yet it would persist, until now for weeks i haven’t had access to my library remotely. VPN works fine, but that doesnt address your question, as it puts me effectively on my own LAN.
I believe i have made an effort to determine if the issue is on my end, but dont seem to have evidence to support that hypothesis.
If the server shows as unavailable when you’re trying to access it remotely, but then works fine then you use a VPN it sounds like an issue with your setup. Most likely the port forwarding is set up incorrectly.
My suggestion would be to restart PMS, let it sit for 3 minutes without any activities, then try accessing it from a device that you know can’t connect. Grab logs from both the device and PMS and provide them here so i can review them. 1 of the 2 logs should indicate the problem.
Must be annoying, just checking can you stream remotely using a non iOS client (browser, macOS etc). Just to clear up if this is an issue with remote access or just something odd in the New Experience.
If you are able to login to the web console, then check settings and see if remote access is showing as setup and working.
Also from your post it isn’t quite clear if the issue is any type of remote access, including browsing the library and also playback. My understanding is the new limitations with the “new experience” are client side and only impact playback not login and media browsing.
Finally, your logs might yield some info, you can download and open them on your iOS client /Settings/About/Download Logs. You should see something to help understand why it isn’t playing back, either a licensing entitlement issue, something odd with network, or something more odd with transcode/codec etc.
Hope we can figure out what is going wrong for you, good luck.
