I have tried resetting my account Pwd several times but I never receive the reset link… the email is 100% correct, can a Plex employee check what is the problem?

If you still know the old password, there is no need to wait for the email. Go here, scroll down to “Password” and click on “Edit”: https://app.plex.tv/desktop/#!/settings/account

What is “VERIFICATION CODE” and how do I get it?

[image] plex_in: What is “VERIFICATION CODE” That is the 2-Factor authentication code, which you create with your authenticator app. (or you use one of the reserve codes which you received when you activated 2FA) https://support.plex.tv/articles/two-factor-authentication/

if you have the 2fa code you have to enter it i’ve changed my password from my local plex server, but i have the 2fa authenticator… i’ve changed it just to be more “secure”

As @OttoKerner said, you don’t have to wait for the email. The emails took about 30 minutes to arrive. I assume yours has arrived by now.

Oh thanks. The copy is really bad. Did not get that :stuck_out_tongue:

Is it enough to change the password in the app or is “Sign out connected devices…” required too? I have two family members in two different locations. Do they need to change their passwords too?

Unable to reset password

General Discussions

returntrip August 24, 2022, 11:30am 8

Seems their Mail Servers are under stress Not reciveving password reset email - #12 by dane22 hence no password reset mail being sent…

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Unable to reset password

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