Unable to resume film after pausing

Synology NAS Ds218+
Samsung TV Hk5600
Film encoded in H264
TV and Nas on Cat 6 hardwired connection.

Hello

If I pause or try to resume a film using the plex app on my tv. The progress spinning wheel appears for a while then the app crashes.
Has anyone any ideas?

thanks

Jim
This never used to happen but has started within the last few months.

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