Unable to set Remote Quality

Hi, I have set up Rasplex, which works fine so far...

 

...what I am unable to do is setting the remote quality to anything other than "Direct Play".

 

This is ridiculous when trying to stream any of my videos (720p and higher) which outrun my 1 mbps upload speed.

 

Any idea how to set remote quality to anything below  1mbps?

Preferences -> Network -> Quality, press Enter/OK on your keyboard/remote, there are multiple options there.

I have the same problem and the only option is direct play

I have the same problem and the only option is direct play


Are you using Rasplex 0.4.1, if so there are 14 other options in addition to Direct Play, have just checked, they vary from 64kbps to 20mbps.

Regards

I have double checked this: Only when I have an active local Plex Media Server the settings show more than direct play.

This defeats the purpose of using rasplex for playback.I dont use a server at my girlfriends place. Not being able to set remote quality forces me to have a PC running anyway, so why bother using Rasplex instead of hooking up the PC with PMS running?

Also I cannot play Cloud Synced movies at all using Rasplex.With or without a local PMS...

I have double checked this: Only when I have an active local Plex Media Server the settings show more than direct play.
 
This defeats the purpose of using rasplex for playback.I dont use a server at my girlfriends place. Not being able to set remote quality forces me to have a PC running anyway, so why bother using Rasplex instead of hooking up the PC with PMS running?
 
Also I cannot play Cloud Synced movies at all using Rasplex.With or without a local PMS...


You are not really explaining what your issue is, please be specific.

Regards

The options other than Direct Play don't seem to present themselves unless there is a local Plex Server.  Unless I've understood it wrong.

The options other than Direct Play don't seem to present themselves unless there is a local Plex Server.  Unless I've understood it wrong.

Exactly

Also I cannot play Cloud Synced movies at all using Rasplex.With or without a local PMS...

I have just Cloud Sync'ed a 20 minute show to my Dropbox account, plays perfect on Rasplex, with local and remote access.

Regards

Exactly

Searching the Plex HT forum throws up a number of references (Rasplex is Plex HT):

https://forums.plex.tv/topic/121668-how-to-debug-why-some-recordings-play-but-others-dont/?p=724791

https://forums.plex.tv/topic/117996-remote-connection-issues/?p=701199

There are many more, suggest you try searching yourself

Have you also tried setting the Cache size to maximum on the remote Pi?

Regards

@Ned: I think you've still misunderstood the issue he's reporting.

It's not a matter of failing to play super-high bitrates (like the 80Mbps issue you linked to).

It's just that the quality menu of his RasPlex doesn't offer any bitrate settings at all when there is no local PMS server active.

So regardless of what bitrate limit he wants, there's no way for him to choose it.

I'm not sure whether this is a bug in RasPlex or in upstream PHT, as I've not even verified the bug locally yet.

Doing that is a bit hard for me, as I have two PMS servers running here, with extended family remotely dependent on them.

But I should be able to do it some time tonight, if I stay up later than my potential 'audience'... ;)

If this bug does replicate consistently, then it is a humdinger of a bug that definitely must be fixed either in RasPlex or upstream.

(It should affect ALL users who only access shared content of remote servers, without any local PMS.)

I'll report my results on this sometime tonight or tomorrow.

Best regards: dlanor

I have double checked this: Only when I have an active local Plex Media Server the settings show more than direct play.

This defeats the purpose of using rasplex for playback.I dont use a server at my girlfriends place. Not being able to set remote quality forces me to have a PC running anyway, so why bother using Rasplex instead of hooking up the PC with PMS running?

Also I cannot play Cloud Synced movies at all using Rasplex.With or without a local PMS...

I have now investigated this problem in depth, found one way to replicate your issue, and done so identically on RasPlex and on PHT 1.2.2 under Windows 7.

That last means that the behaviour is not specific to RasPlex, and is therefore not to be changed by RasPlex coding.

The behaviour itself is not a bug, but rather a form of temporarily limited functionality due to incomplete configuration and/or initialization.

When configured properly and fully initialized the submenu "Preferences > Network > Quality" always offers multiple bitrate limit choices in the popups for both of the submenu entries "Local video quality" and "Remote video quality". It is only when incompletely configured and/or initialized that these popups show only "Direct Play"
 

The crucial factor is whether or not PHT has been signed in to any server since the program launch. If not then the popups are limited to "Direct Play".

Once PHT signs in to a server, local or remote, those popups offer the full range of bitrate limits for configuration.

This then remains the case, even if you sign out again.

It also doesn't matter if the server you sign in to is actually running or not. It is sufficient for it to be a valid myPlex account with some content shared to it.

(Even that shared content may be unnecessary, with the myPlex connection alone being sufficient. But currently I can't test that aspect, as the accounts I have access to all have some content.)

Summary:

There is no bug or any real problem involved here.

You just need to complete the configuration with a working Internet connection, so that PHT can sign in to myPlex.

And in this respect RasPlex behaves fully identically to 'upstream' PHT 1.2.2, as intended.

Best regards: dlanor

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