Server Version#: 1.19.1.2701
I am having difficulty getting extras appear in my library for a film that is not matching to any of the databases. Everything is properly named, and I’ve done this successfully for several movies that do match because they are more mainstream. Is there anything that I have to do differently to have non-matched movie extras appear? I’ve already turned on and pointed local media assets to the correct folder.
Is it? Show us proof 
mostly poor naming is the issue since extras are not matched by simply added as you name them.
Are the base movies successfully matched?
If a movie is not appearing in any online metadata website, then it is very likely not “matched” inside of Plex. Which means it hasn’t been assigned to one of the ‘metadata agents’ of Plex.
Local extras in Plex are handled by the ‘Local Media Assets’ agent.
But if a media item doesn’t yet have an agent assigned, the LMA agent is not active. Thus it cannot scan for the extras.
If you cannot find a proper record for your video on any Plex-supported metadata service, use the ‘Match’ feature to match the item to the ‘Personal Media’ agent.
This should kick the Local Media Assets agent into working as well.
“Is it? Show us proof.” Not helpful.
Base movie is not matched, as stated in original post. I checked the databases and it has an entry in the moviedb, but is not very complete. So I tried matching to the exact spelling, capitalization, punctuation and year, etc etc. Not picking it up when trying to find it via the match tool.
So I think the issue isn’t my failure to spell correctly, but something to do with unmatched movies and getting them to recognize extras.
This fixed it, thanks so much for your help!
The reason I wrote that is, that more often than not people state the exact same but in reality do not have the correct naming. The wink should illustrate that it is not meant offensively. But ok, what ever solved it, good for you.
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