Local extras not showing up

Plex Media Server Desktops & Laptops
1

I’m attempting to use the “Extras” feature in Plex for one of my movies, and I just can’t seem to get it to show up.

I’ve added “Dr. Horrible’s Sing-Along Blog” from a DVD I own, which also contained “Commentary The Musical” (which is really just an alternate audio track). I ripped as a separate entity, since it’s a pain to tell which is which on the audio dropdown.

I’ve followed the instructions from the help, found here. It isn’t showing up anywhere in the interface, however.

Here’s a screenshot of the folder layout and the file:

967×289 35 KB

And here is what I’m seeing in Plex Web:

I’ve included the Plex Media Scanner log, which appears to find it, best as I can tell. But I never see it in the interface anywhere. I just see the main movie. Is this being picked up or am I missing something?

2

Please show the complete content of this folder:
F:\ServerFolders\Movies\Dr Horrible's Sing-Along Blog (2008)\
There must be only one video in this folder directly.

Are ‘Local Media Assets’ activated under
Settings - Server - Agents - Movies - Plex Movie
and
Settings - Server - Agents - Movies - TheMovieDatabase
?

Your movie library should point to F:\ServerFolders\Movies,
not to F:\ServerFolders
and not to F:\ServerFolders\Movies\Dr Horrible's Sing-Along Blog (2008) either.
To check, ‘edit’ the library, then go to the ‘Add Folder’ tab.

3

Yes. Here’s the folder above it:

vbex4ni92r1o.jpg1290×294 34.9 KB

Here’s the Settings for the Agents:

7kzndp9qdg80.jpg1325×419 103 KB

Lastly, here’s the settings for the library it’s in:

gh3gh82x3myr.jpg1002×542 89.2 KB

I believe those are set correctly. Does anything look wrong? And yes, the library does point to c:\ServerFolders\Movies. It picks up everything else just fine, though I haven’t tried adding extras to anything else.

4

I don’t think this “movie” was matched with the Plex Movie agent.
Because it is a mini series.
If you had to use ‘Fix Match’ on it, it may have ultimately been matched with TheMovieDatabase instead.
Then, you’d have to activate Local Media assets there as well.

Post the Plex XML info of this movie please. Then we should see, which agent was used.

5

I just pulled up the XML, and it looks like it was matched using themoviedb. My library is fairly old, and I used to have it set up that way. (Attached the XML)

The Movie Database agent settings does have “Local Media Assets” checked as well.

So is there anything I need to change to make it pick up the extra? Or is it out because it was a “mini series”?

6

Try it this way instead:

F:\ServerFolders\
   Movies\
      Dr Horrible's Sing-Along Blog (2008)\
         Dr Horrible's Sing-Along Blog (2008).mkv
         Commentary the Musical-featurette.mkv

If that doesn’t work either, we’ll have to investigate the other server logs.

btw. you don’t have a copy (or different version) of the same movie in a different location added to the same library?

7

I’ve moved the file as you suggested. Specifically, I removed it completely, did a re-scan, then emptied the trash, then I re-added the file in the folder just like you recommended. This time, it came in as a completely different item, a new movie called “Commentary the Musical” that isn’t linked to anything else.

To answer your question: no, I don’t have another copy of it currently. When I first added it, several years back, I had it named and coming in as a 2nd version of the same movie. Currently it doesn’t exist in any other locations, and I’ve removed every reference to it in the library (before putting it back up renamed).

Attached is the scanner log from when it saw the new re-named file.

8

You made a typo.
it is -featurette, without an s at the end. This is important.

9

Woops! Thanks, I definitely typoed that.

I removed the file, scanned/empty trash, then re-added it without the s.

This time it’s not appearing as a new item anymore. It looks like the changed file name was picked up in this log. At this point I don’t see it anywhere; no new item, not part of Dr. Horrible either.

10

@sideswipe001 said:
I removed the file, scanned/empty trash, then re-added it without the s.

Please follow the procedure of the Plex Dance instead. All steps, in-order.
Your procedure failed to wipe the previous ‘match’ from Plex’s database:

May 16, 2017 08:43:55.402 [9520] DEBUG - Looking for path match for [F:\ServerFolders\Movies\Dr Horrible's Sing-Along Blog (2008)\Dr Horrible's Sing-Along Blog (2008).mkv]
May 16, 2017 08:43:55.402 [9520] DEBUG - Path matched, we're reusing media item 12112
11

That did it!

It looks like it was matching it somehow to the existing movie. When I removed both the original movie and the extra, then did the scan/clean, when it came back it added the extra. Also matched it to a trailer online (which it wasn’t doing before).

Thanks, it is all good now.

12

I recently did a search because I had a issue similar to this. The issue boiled down to incorrect naming.

I was unthinkingly using ‘-Featurette’ instead of the correct ‘-featurette’. Maybe this only matters because FreeNAS file system is case-sensitive itself, and it may not appear on a Windows box, but it caught me out for a few minutes, enough that I started searching the forums.

The case of the tag matters immensely. In almost every case I found, where local media assets like special features, and interviews were not appearing.

It was because I had mistakenly capitalized the first letter of the tag.

Tried to see if this popped up anywhere on the forums, but nothing directly, so I decided to make this post.

Hopefully if someone is having the same issue as me, might catch this post and revisit their naming scheme.

1 Like
13

Thanks for this post. Something OttoKerner mentioned earlier gave me a clue to the problem I was having. My extras were named correctly, but were not showing up. The problem: I had two versions of the same movie in one folder. One was mkv and the other an mp4. I removed the mkv, did the Plex Dance, and now the movie and extras appear together. BTW, Clean Bundles (part of the Plex Dance), is now under Settings/Troubleshooting

1 Like
14

I agree the Plex dance must be performed. But, why is it this way? As I add extras, all formatted correctly in the same folder as the movie, a rescan does not reveal the extras. I must go to the PC folder location, delete the folder and move to a different location on the same drive, rescan the movie database to clear the data, then finally add the movie folder with the extras back to the same location. After than, a movie database rescan reveals the movie and the extras.

15

Local extras are handled by the ‘Local Media Assets’ metadata agent.
Therefore the right action to perform is ‘Refresh Metadata’ (only on this particular movie, not on the whole library!). A ‘Scan library files’ will not find (correctly named) local extras.

Local extras may still not show up, if

  • there is more than one “main movie” file in the folder
  • there are 2 or more copies of the movie in the same library (indicated by the “duplicates” icon on the movie poster)
  • the folder structure contains more folder levels than just movies > Movie Title (year) > Movie Title (year) - [1080p].ext
3 Likes
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