For roughly the last month my Plex is playing streaming internet trailers instead of the ones I’ve specifically curated and have stored locally. This happens on my two smart TVs (one Roku OS, the other Android OS) as well as testing the web player on my main PC. I don’t want those internet ones whatsoever. They often look like trash and are not even the ideal selections from my perspective (trailers focused on blu-ray releases and “returning to theaters”). When I first got into Plex last year, I recall all streaming trailers were Plex Pass restricted, which I don’t have. Now I don’t see way to toggle the internet ones off. Is this a forced change for even free users? Does a workaround exist to block the streaming ones?
Server Version#: 4.87.2
Player Version#: N/A (all mine are up to date)
Note: This is my first time posting here. When I did a search I couldn’t find recent info about a change involving the cinema trailers, but maybe I missed something or did my search wrong. If there’s anything I should do differently to conform with this forum’s standards, let me know and please be understanding that I’m a mere noob.
There’s some aspects to that feature which require an active Plex Pass.
Though from all I can find, you don’t need a Plex Pass to play trailers of movies in your own library.
If this isn’t working at all for you, you should be able to disable trailers in every client (independent of the server-side configuration), by setting the number of trailers to be played before each movie to 0.
e.g. for Roku: Settings > Experience > Cinema Trailers https://support.plex.tv/articles/204275243-settings-plex-for-roku/
Yes, all that I’m aware of and I have things configured correctly as per that guide. Up until recently no internet trailers were allowed without a Plex Pass, which didn’t bother me one iota. Now that box is gone in the server configuration. I do appreciate your reply, but Plex was working perfectly fine previously using just the trailers I have locally on my hard drive (including 4K ones I’ve found on YouTube and for specific movies whose trailers I like). Now those files seem to be ignored or so small in the overall list of movies I have that I don’t see them in the random rotation. I don’t want any internet sourced trailers and in the server version change notes I’ve seen I can find no mention of a revision to this feature. I’m also well aware of the player-level setting for the trailer count that’s allowed to appear. By default I believe that’s 0, or they never appeared until I actively began organizing extras and trailers for select films as per the Plex guidelines. I had what I considered a wonderful setup for movie nights - random pre-rolls and a fun selection of trailers, now that’s just spoiled, at least until something is done that allows me to block this internet streaming filth (with standard def and below mixed in).
Not trying to be mean to you, I know you’re trying to provide help, but I don’t for the life of me understand adding a restriction to user choice when that freedom to pick the trailer sourcing existed previously. Further, I thought it a very fair upsell to get people to go for Plex Pass, if they’re fine with the hodge podge that they get served. Great for them, but don’t force that on me.
The inverse of this pic:
Top one checked, lower two unchecked.
On my primary TV (Android OS) I’ve changed the allowed trailers to 0 because I don’t want the garbage ones to show up, but I toggle that to my preferred 2 trailers allowed for testing (how I had it when it was working correctly). The local trailers and pre-rolls I got setup and optimized about 5 months ago. Hadn’t changed the Plex settings since then. Out of the blue about a month or longer ago, that’s when it started doing the streaming ones. I waited to reach out here because I expected it was a random bug in a new media server build that would be quickly addressed. That has not happened, and again I can find no change note indicating a revision to this feature.
For clarity: My 2nd TV, the one with the Roku OS, is in the bedroom and I did not have trailers enabled standard (set to 0).
