Trailers for movies in my library (Plex Pass Subscription)

General Discussions
1

Hello everyone,

I apologize if this is a duplicate request. However, I had my plex server setup on my Windows PC for about 2 years and I recently switched over to a Mac. One thing I noticed is that most of the movies that I have on my server don’t show trailers/extras anymore. (Some of the movies do show trailers). I have enabled below in Settings > Server > Extras

Include Cinema Trailers from movies in my library
Include Cinema Trailers from new and upcoming movies in theaters
Include Cinema Trailers from new and upcoming movies on Blu-ray

I have also done “Refresh All Metadata”

What else can I do to get trailers for all the movies in my library. I don’t want to add any additional files on my computer. I want Plex Pass to do this.

Any help is much appreciated.

Thank you!

2

I believe the settings that you quote determine which trailers get pulled during the “preroll”… meaning, the one or two that play before you watch a movie, if you have that feature enabled on the client side.

I can’t speak for Mac specifically, but I have a hard time finding a film in my library that doesn’t have a trailer on the page for the movie.

Try testing different clients if you have them to make sure the experience isn’t localized to the Mac. Plex web? Roku? PMP?

3

After you mentioned about those settings, it got me to think of other settings. I went to check to see the Plex agents that I have enabled under Settings > Server > Agents > Plex Move. I changed the order, did a “Refresh All Metadata” and few minutes later I have trailers for all the movies in my library!

Thank you so much for your response!