Server Version#:1.19.1.2645
Player Version#: 1.19.1.2645
I purchased lifetime plex pass yesterday and have been trying for hours to get “Include Cinema Trailers from new and upcoming movies in theaters” working. I’ve enabled to play 2 trailers in the player add on iOS phone, Apple TV, and through the embedded server’s player. I’ve reinstalled the server twice, deleted appData folders, checked and confirmed the settings in the agent and the extra, and still it won’t play upcoming trailers. I’ve made sure “Find trailers and extras automatically (Plex Pass required)” is enabled.
If I checked “Include Cinema Trailers from movies in my library”, those play fine. It seems the “trailer automatically” appears to be the issue…almost as if it doesn’t recognize me as having a plex pass.
Any help or direction would be greatly appreciated. I’ve attached the logs for reference.
Thanks in advance (1.0 MB)
please go to Settings > [server name] > General and check Enable Plex Media Server debug logging (but not Enable Plex Media Server verbose logging). Try to play another movie that’s supposed to run a trailer before… then get a new set of logs.
Logs are no super helpful… they only claim the client/player stopped/skipped playback of the trailers.
Do you get the same result if using a different Plex client or trying to play some other online extra?
I tried casting to chromecast via my iphone. I made sure the setting on the iPhone had enabled to play two trailers…same behavior. I then clicked on extras for Onward and was able to manually play the trailer for the movie…so, extras appear to work ok…just not the pre-movie upcoming trailers.
Not sure if the log file after this helps at all, but it is attached just in case. Please don’t let my issue distract you from your life!
