Server Version#: 1.41.6.9685-72009685
Player Version#:
SOLUTION: Rolled back both the syno server and mac to the previous stable builds and both local and remote access are restored and no longer reset every morning. Links are below via @ChuckPa the KING.
I run two servers (one primary and a backup on a separate machine). I updated them both this weekend. I noticed this evening that only the primary (via synology 7.2.2) was visible via plex.tv. Plex app showed only the primary though plexAMP showed both correctly. I relaunched Plex media server on the backup (macOS) and saw that that remote share was disabled (it had been previously enabled). I renabled it, refreshed plex.tv in browser, and got a “404, this page may have been deleted” error from the primary server. Primary server was then totally invisible on every device / app (like the backup had been). All of my previously pinned libraries (the primary and backup) were now unpinned from plex.tv. Only the backup was available. I restarted plex media server on the primary, remote sharing was now disabled, I re-enabled, then only the primary server was available (across all apps at this point).
If anyone has a link to either previous version (for Mac or Synology 7.2.2) I would love to get things up and running again.
Apologies Chuck and friends, but I don’t remember how to get the logs from Synology etc. Thanks in advance.
EDIT 1: now it looks like Remote Access to the primary server (Synology) is also down. I’ve tried manually specifying public port 32400 and doing it automatically but no dice.
EDIT 2: Okay several days in. A consistent pattern has emerged!
Regardless of connectivity the previous day, every morning the Synology-based libraries are once again invisible / 404’d on Plex.tv, the Plex mobile app (iOS), PlexAMP, and Prologue. Mac-based libraries are visible on some apps (Prologue, for example, says it is connected) but always unreachable with varying error codes and no playback.
When I initially log into Plex Media Server on either device, I can see both servers and all libraries. I also see a green checkmark by remote access (which is obviously not true, as there is no access at all). If I engage with remote access controls at all (either disabling and re-enabling, or manually specifying the port), whichever server I’m not currently on disappears from PMS. The libraries 404 and the server settings and activity icons are gone. The server who’s PMS I’m on now says " Not available outside your network " in remote access regardless of what I do with the controls (manually specifying or disabling and re-enabling).
At this point, for LOCAL devices, when I refresh plex.tv or the plex apps, whichever server I manually specified the port for is now fully visible, with correct libraries (unpinned, but there) and no playback issues. Remote devices show the same errored out mac-based backup server libraries if any, ei: no change has occured for remote devices.
Here’s the funny part: If I log into PMS on the other device, exact same situation plays out. All libraries are visible on PMS, both servers are visible, whichever server I’m logged into shows green remote access. When I do anything to the remote access controls, it once again erases visibility of the other server, flags “not available outside of your network” and local devices switch from showing the first server I reset to the second one. I can flip flop them like this ad nauseum.
HOWEVER: regardless of which server I last set to “active” for local devices, the following morning it has reset to the initial state: only the Mac based libraries are available if at all on local devices, but no playback works.
I would LOVE a link to the previous PMS server builds for Synology 7.2.2 and macOS if anyone has them. Thanks!
EDIT 3: Day 4 identical behavior as days 2 & 3.
