Update Plex Server on My Cloud Ultra EX2

Plex Media Server NAS & Devices
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Server Version#: 1.7.2.3878
WD My Cloud EX2 Ultra Firmware: 2.31.149

I am experiencing issues playing media via my xBox. I have posted that issue as well. In an effrot to solve that issue I would like to update my Plex server on my NAS to the most recent (1.14.1.5488-cc260c476), but I am having issues doing that.

I am unable to “install an app manually”.

When I click “install an app manually”, the Terms and Conditions pops up. When I click Accept, nothing happens.

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The Accept button turns blue when I click, but nothing happens.

I have tried Internet Explorer, Edge, and Chrome, with no positive results.

Ideas?

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Any others have the same issue?

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OK. I have fixed this issue on my EX2 Ultra. It’s a weird solution and I don’t know where the true root cause is, but this is what I have to do when this happens to me.

  1. Hibernate (shut down my NAS)
  2. Physically change the Ethernet port the NAS is connected to my Broadband Internet provider’s router
  3. Reboot my Broadband Internet provider’s router
  4. Start my NAS

After that process, I am able to see the application list over the Internet AND I am able to accept the Licensing Terms and Conditions, necessary to manually install an application (like Plex).

My Internet provider uses a Technicolor DPC3848V DOCSIS 3.0 Gateway. It’s 4 port Ethernet and 1 WAN (cable - coax). I have 3 devices plugged in (including my NAS), so it’s fairly easy for me to swap the port. I tried playing with the UPnP setting and other port mapping features and none of that worked. Weird.

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