I just updated the Plex Server and rebooted my system to start fresh…what I noticed now is that Plex cannot find my hard drives (3 were connected as individual libraries) and it’s lost the pictures/descriptions and now some of the listings are totally wrong. What can I do to fix this.
what OS are you using and can you see your drives from the OS level without plex?
Windows 7 and yes I can see my drives
Mine is not letting me edit any of my movies. Anytime I click the little edit pen icon, it says there was an error editing this item. It is also giving an error loading the dashboard and when i go into an individual item. I tried restarting plex server but had the same results.
Please try and get server logs
https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
@“music4al@gmail.com” said:
I just updated the Plex Server and rebooted my system to start fresh…what I noticed now is that Plex cannot find my hard drives (3 were connected as individual libraries) and it’s lost the pictures/descriptions and now some of the listings are totally wrong. What can I do to fix this.
Have the drive letters changed? Are these network shares or internal drives? What errors do you get? Can you see your libraries ? If not, may be you switched windows accounts when launching Plex Media Server and a new sever got setup
@Nate8727 said:
Mine is not letting me edit any of my movies. Anytime I click the little edit pen icon, it says there was an error editing this item. It is also giving an error loading the dashboard and when i go into an individual item. I tried restarting plex server but had the same results.
Could be some database corruption.
In all cases logs would help identify the issue
I posted a new thread with the logs.
I haven’t changed anything other than adding a new movie, but i’ve never had this issue before. Seems like the update just has bugs or something.
@Nate8727 said:
I posted a new thread with the logs.I haven’t changed anything other than adding a new movie, but i’ve never had this issue before. Seems like the update just has bugs or something.
I see it was database corruption. One thing to note is that for releases that include an update to the database structure (schema update) any pre-existing database corruption would have a much bigger impact as it would stop the database schema update
Fortunately I had a backup of the complex PMS that wasn’t too old and I reinstalled it…got into that habit whenever a piece of software wants to upgrade itself. Turns out when I upgraded it lost my scanner settings and scripts…when I reinstalled I made sure they were in place when I upgraded, this time Plex recognized them and all is o.k. This upgrade provided me a chance to move it to a larger hard drive.
I have probably a similar problem with my Plex Installation on my Synology NAS. It worked fine yesterday and once I pushed the public update. Nothing works… Its not even connecting. I could understand that something like this can happen on a beta… but on a public… not good.
When can we expect a fix?
@jaccar said:
I have probably a similar problem with my Plex Installation on my Synology NAS. It worked fine yesterday and once I pushed the public update. Nothing works… Its not even connecting. I could understand that something like this can happen on a beta… but on a public… not good.When can we expect a fix?
Please look for the server logs and attach a zip of the Logs directory
See this support article for location of the Logs directory https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
