Updated Plex to the new video player on my Firestick and now can’t enable subtitles

Plex Players Streaming Devices
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Anyone else seeing this problem? Today when I logged onto Plex on my Fire Stick I had the option to switch to the “new” video player or stick with the old one.

I switched to the new one and now I can’t enable subtitles. I go into Playback settings and there is no where to enable them.

Really wishing I didn’t switch

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Does the video have subtitles?

On my Shield, if the video does not have subtitles, then there is no option to enable them in the Playback Settings screen. For audio, if there is only one audio track, there is no option to choose audio in the Playback Settings screen.

You can still choose subtitle and audio tracks from the pre-play screen.

You can switch to the old player in Plex app settings -> Advanced.

2 Likes
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Thank you!!
I hate the new player, lack of options and I can’t download subtitles directly from the show or movie.

I like the old/current player, and hope they don’t discontinue.
Sometimes less is more, and if not broken then don’t fix it! hahahaha

I spent 1hour trying to roll back until I read your response!
Kuddos!

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On the Fire stick it’s not possible to revert back to the old player.

Thanks for the tip on the choosing the subtitles from the pre-play screen. I had always done it from within the show. Wish they would have kept this available.

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I agree. I hope they don’t discontinue the current/old player. 1. It doesn’t allow you to set the subtitles while the show is going. 2. It doesn’t show the time of day that the current video will end (ie: 4:45PM).

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Which Fire Stick do you have?

I’ve a FireTV Cube 1st Gen (from 2018). In the Plex app settings (Advanced) it has the option to enable/disable the new player. It is on the far right, past the Network Logging & Submit Crash Reports settings.

1 Like
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Found it, thanks for this! I had never been in those settings before.

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Do they ever test new features with some people before releasing stuff?

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Great, glad you found it.

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Seems there is something wonky going on with subtitles in the latest Android clients. It is happening on the mobile clients too.

Some people can see/select subtitles during playback and others cannot. So far, nobody has pinned down root cause.

Looks like it started with the 7.25 releases.

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I turned new player off, exited app, and restarted Plex on Firestick and the new player is still default. Ugh

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