Updated to DSM7, Plex Re-Installed, Transcode Errors

[mmuehr]

Hello,

I just recently updated to DSM 7. I reinstalled PMS with the package offered and I’ve updated to v1.28. I am getting transcode errors due to permissions. See below. what plex users need permissions to this folder?

Time

LevelError

Thread

Message[Req#82e/Transcode] Error creating directory “/volume1/Media/transcode/Transcode/Sessions/plex-transcode-8sa20uha7ne583862047qpm6-7785f741-f6f2-4d9b-a3e2-9cc69b237936”: Permission denied

[BigWheel]

afaik the user plex does

[ChuckPa]

On DSM 7,

The username , which is a System Internal User (not a Local User), is PlexMediaServer

The errors writing in /volume1/Media require editing the Shared Folder permissions for Media.

In this case,

Use this FAQ to CREATE a permission rule for PlexMediaServer to Read/Write just as was previously done for “Plex” on DSM 6

This FAQ shows “Plex” (DSM 6). On DSM 7, we now use “PlexMediaServer”.

You will see “PlexMediaServer” in the dropdown list of available names.

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …

To avoid confusion in the future , it is completely safe (and recommended) to delete user “Plex” in Control Panel - Users.

[mmuehr]

I believe I resolved the issue. I moved the transcode folder and files that didn’t play before are. If the problem persists, I would assume there’s a problem with my transcode engine and upload logs. Thank you.