Plex on Synology server stopped working

[alshabi]

Server Version#:4.43.4
Player Version#:

I am using Plex media server on Synology but i believe i have set up everything correctly and i even uninstalled the media server and reinstalled but its still dont show the media folders such as movies and cartoons…dont know what is wrong? I have downloaded the server from Synology CP
All other apps are working with NAS

[djfriday13]

are you on dsm 7? you should be installing the correct plex package from the plex download page.

Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD...

[FordGuy61]

Check folder and file permissions.

DSM 6: User plex needs read permission to the media folders.

DSM 7: System Internal user PlexMediaServer needs permission to the media folders.

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, or are installing a server for the first time, folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlooked. Installing Plex for the first time, new installation…

[alshabi]

Yes i am on dsm 7 and that is what i chose

[alshabi]

i followed these steps and restarted my NAS but i still get the below when i open Plex:
No soup for you!

You do not have access to this server

[ChuckPa]

@alshabi

A few questions:

1. LAN IP of the Syno?
2. LAN IP of the computer you’re accessing it from (where you’re getting this message from)
3. Confirm the network setting, emphasis on the DNS, is all pointing to the correct gateway address IPs ?

If all the above are verified correct, have you considered:

1. Uninstall the package (use the KEEP option)
2. Reinstall the package using the Plex Claim Token Option
   – Click “Get Plex Claim Token”
   – Copy it from the browser into the installer window
   – Click “Next” until it starts installing.
   – Waiting for about 15-20 seconds for the installer to get updated credentials
3. Verify it shows successful installation and claim for your username.

[djfriday13]

Also post the exact version / update of dsm 7 you are on when you reply to chuck. Don’t update to the latest version if you aren’t on it. There are reports of some people having issues with the latest versions.

[FordGuy61]

@djfriday13

There are reports of some people having issues with the latest versions.

DSM 7.0.1-42218 Update 3: This is OK. Many systems running this release.

DSM 7.1 rc/beta: Do not use. Plex will not install.

[djfriday13]

Ya I was referring to the report that someone just reinstalled dsm and ended up on 7.1 and it is borked. Person didn’t realize it wasnt a stable release.

[Olli]

I’m still at the point to stay on DSM6.2.4 or upgrade to DSM7.0.1

[ChuckPa]

@Olli

Unless you like pain

Stay on DSM 6.2.4

[alshabi]

Thank you guys…I have sorted out the problem with an IT professional as well as your help. Appreciate your support gentlemen

[tumpy]

I have DMS 7.1-42661, both plex and jellyfin work perfect…