Running DSM 7.1 and Plex no longer working

Hi, admitted luddite. Updated Synology 218+ to DSM 7.1-42661 Update 2. Can no longer access my Plex files - getting “Playback Error: The file associated with this item is not accessible by the server”. Any easy fix?

Check this. Often when adding new files, permissions get set (or reset) and prevent “PlexMediaServer” from reading the files anymore

This FAQ is the worst case but also applies to media files down inside existing shares.

Hi, thanks for that. I’ve done that, and still getting same error message.

May I see the server logs ZIP please ?

Plex Media Server Logs_2022-07-15_12-15-45.zip (1.5 MB)

Thank you.

Jul 15, 2022 10:22:08.841 [0x7f746591a0] ERROR - Couldn't check for the existence of file "/volume1/Home Movies/.grab": boost::filesystem::status: Permission denied: "/volume1/Home Movies/.grab"
Jul 15, 2022 10:22:08.842 [0x7f746591a0] ERROR - Couldn't check for the existence of file "/volume1/Movies/.grab": boost::filesystem::status: Permission denied: "/volume1/Movies/.grab"
Jul 15, 2022 10:22:08.842 [0x7f746591a0] ERROR - Couldn't check for the existence of file "/volume1/music/.grab": boost::filesystem::status: Permission denied: "/volume1/music/.grab"
Jul 15, 2022 10:22:09.068 [0x7f746591a0] ERROR - Couldn't check for the existence of file "/volume1/TV shows/.grab": boost::filesystem::status: Permission denied: "/volume1/TV shows/.grab"
  1. Control Panel - Shared Folder
  2. For each of your shared folders: “Home Movies”, “Movies”, “music”, “TV Shows”
  3. EDIT the shared folder
  4. Permissions tab
  5. Change Local User to System Internal User
  6. Grant PlexMediaServer the appropriate level of permission
  7. SAVE/OK the change

When all are complete, Scan Files

Success - thanks!!!

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