Updated to latest Plex version, now have no server settings in my Plex web interface

General Discussions
1

Hello All,

Not sure if this is the correct place to post this but here goes.

we updated to the latest Plex version about a week ago. Now when I log into Plex web interface I don’t have access to the server settings. Found this out when I went to turn on local assets for TV shows and when I clicked on Server, I got this message: “Server Settings Unavailable”. Also have had issues with our music not being recognized by Plex so I think these 2 may be related.

We are using FreeNAS 9.3. I know very little about FreeNAS, my girlfriend set it all up and we are having difficulty tracking down what the problem may be.

Any help would be greatly appreciated!

Thanks,
Dani

2

rebooted it?

3

I receive “Server Settings Unavailable” now also if I goto http://172.16.0.3:32400/web/index.html locally I get 404 error. but via https://app.plex.tv/web/ its ok

4

Unfortunately using the plex web link as @tompl suggested I still get the Server Settings not available message when I go to Server in the settings link. I’m thinking this has something to do with permissions for plex server in FreeNAS but that’s just my best guess.

5

Here’s the version of Plex I have installed: 0.9.15.6.1714. Maybe I should update again? Last update said we needed to do it manually. My girlfriend took care of that so I can’t say what she did or how she did it.

There is an update button in the FreeNAS interface for Plex. Should I try clicking on it and see what happens?

Thanks again!

6

@danjames92 yes we rebooted it. Sorry I didn’t see your response the first time I came back to this post.

I think we need to update Plex again. Maybe that would help?

7

@dkmojo said:
@danjames92 yes we rebooted it. Sorry I didn’t see your response the first time I came back to this post.

I think we need to update Plex again. Maybe that would help?

15.6 is pretty old now. I would install the latest yeah.

8

The pre configured jail on frenas is not the plex pass version as you have a pass could try this worked for me

Install ports in your jail using portsnap fetch extract
Install plexmediaserver-plexpass
Edit rc.conf to the new version and reboot

9

thanks @ardenking I’ll try that and see what happens.

Just so I’m understanding I use the command “portsnap fetch extract” and then install plexmediaserver-plexpass and then edit the rc.conf file? I’m not terribly familiar with linux/unix commands.

Also, where would I find the rc.conf file?

Thank you!

10

It’s located in /etc
Use ee /etc/rc.conf

Mine has these lines

plexmediaserver_plexpass_support_path="/var/db/plexdata"
plexmediaserver_plexpass_enable=“YES”

Hope this helps