What is speculation? That this UX is a mess for users to use?
It is not speculation - meet me a user, telling you that this is a mess.
Not speculation a statement of fact.
Edit
Just explain to me the thought behind subtitles. That to me seems the most egregious example of not caring about users that do not do the very basic level of interaction. Even on old analogue TVs you would be able to enable subtitle with one click or two.
This is pure speculation, and not an accurate reflection of the truth. Weâve already said that weâre reading, listening, and considering ways to improve the UX based on feedback, however, this doesnât happen overnight.
Yep - thatâs easier and faster, but it ainât as fast as:
Iâm hoping internal logistics catches that click to Westerns and does something useful with it, but so far⊠squat.
Juice/Dave, perhaps a new sort mechanism would be useful:
sort by most recently viewed/accessed.
and by that, I donât mean watched, I mean browsed into pre-play screen or into a collection container.
What did happen overnight, Dave - is the rug got yanked out from under us on BOTH APPS - The Preview and The Public and here we are in lockdown depending on our Plex to survive - and Plex lowers the boom on us.
I wonât be thanking Plex for that - in fact itâs gonna pretty much be the opposite.
also, I know you use collections extensively, have you considered (ab)using collection sort name to place your most often used collections at the top?
ie change your westerns collection sort to 1westerns to float it to the top of your list
Iâm not sure Iâd say overnight. The new UX was in the preview channel for two weeks, prior to it being pushed to the public channel. We have the same UX on Apple TV, and in our new preview apps for LG, Samsung, and Xbox, and have been carefully considering the feedback weâve received. However, it takes time to read through all the feedback, collate it, make design changes, discuss, implement, and release.
Everything is Sorted right where I need itâŠ:
I got the biggies up front and let the others fall in line where they fall in line.
Oh, yeah my bad I didnât look close enough at the first image.
No Sir IT WAS NOT!
You pushed this mess to The Preview Channel at the end of last week. I use The Preview Channel exclusively. This âthingâ is awful, so I thought Iâd fire up the Public Channel for some relief, but guess what, Dave?
Theyâre twins!
Identical twins!
You pushed this mess on both apps - we got nowhere to go, Dave. We never had anywhere to go.
Please see Plex for Roku for release dates and notes
You pushed this mess to both apps - it took a few days for Roku to approve the public one.
I started this thread on the day New Uno arrived on Preview:
I didnât check Public right away, but when I did last week - it was âNew UNOâ.
Iâm upset - I donât remember the timing exactly - all I know is this was mishandled - BIG TIME. We have two broken apps - and nothing is happening at Plex to make that any better.
The fact is, while we were screaming about it - New UNO (Public) was in the pipeline at Roku INC - it went live and now here we are.
We wouldnât be nearly as pissed if we still had a good app to use while we work on this one - that much I can guarantee.
I rolled it down the page a bit to focus on Westerns - it wasnât immediately apparent.
Thatâs what I do to reduce clicks - and it works up to a point, but there are so many clicks baked into to âNew UNOâ - âwork-aroundsâ have run out of roadâŠ
I agree, Plex should be rolled back to the previous version while the New UNO is left on Plex Preview channel and tweaked until itâs improved. To have BOTH apps with the new version nobody likes is ridiculous. It shows that Plex doesnât really care they want to force it on all of us until we get used to it and stop complaining. Otherwise theyâd at least revert on the public Plex app.
I say this as a person who listed a series of complaints earlier in this thread: Donât equate âa small group of unhappy people are complainingâ with ânobody likes the new versionâ. Many people are surely happily just using the new version and not commenting here. And of course, there are undoubtedly others who are unhappy, but not enough to complain (or donât know about the forums).
But on the âunhappiness scaleâ, compared to the reaction that led to the original creation of UNO, this is a minor bump in the road that you only feel when speeding.
Summary of this thread after 8 days:
As users we will just have to live with this. Plex will do what they want, when they want. Hopefully the app will get better giving us parity to what we had previously.
I think we pretty much already knew that.
I tried the preview app earlier and found others were complaining about the new design and agreed with others, so I switched to the released version hoping that Plex would re-think it. Too bad Plex went ahead and pushed it to the released version. If most are not complaining about the previous UX, why change it?
Because software designers are constantly making changes to things that are not necessary, especially when everything is working just fine. You see it all the time where something that functioned well that everyone was happy with is suddenly redesigned and now people are confused or unhappy. Plex had a huge failure in 2018 with the new app before UNO so this is just their next failure. Even if they do sort this out and please everyone (which I doubt they will) itâs only a matter of time before the next big update messes things up all over again a year or two down the line. Plex just like other companies are hopelessly addicted to fixing things that are not broken, and then actually breaking them!
To be fair, this is nowhere near that bad. (itâs not good, though)
