Updates issues

General Discussions
1

Hi everyone

I actually I need help, With the last two updates I don’t seem to be able to read a video cleary when the subtitles are on. I had to roll back to the PlexMediaServer-1.18.0.1944 version of Plex which is stable for my server.

Is it only happening to me ?

thank you

2

Which model Synology? Of specific question is which CPU?

If the CPU is any with QSV (hardware transcoding) capability, there is a known issue with ApolloLake CPUs (J3355 / J3455 )

The temporary workaround while Engineering fixes the Intel driver bug

  1. Using Putty or SSH, sign into the NAS
  2. Remove the known-problematic driver

The terminal session looks like this:

admin@moesern:~$ sudo -su root
sh-4.3# cd "/var/packages/Plex Media Server/target/lib/dri"
sh-4.3# rm -f iHD_drv_video.so
  1. Elevate to superuser privilege
  2. Get into the directory containing the driver
  3. Delete the driver

Now restart DSM.

You will need perform this procedure again if you update PMS prior to it being corrected.

3

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