Problem updating music library

Plex Media Server Remote Access
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1

Server Version#: 1.19.4.2935
Player Version#: 4.34.3 (Plex Web)

Hi.

I have been looking for information on this. I have found several topics about it but they are all closed today.

My problem is that I can’t update the music library (only the music library, the series and movie libraries work fine).

I get this error when updating the library:
Message
Need to be signed in and connected to the Internet to refresh a plex music library.

The issue is that I am logged in. I can watch series, I can watch movies, and I can listen to music that has already been scanned. I can search for new items in all libraries except musicals.

Where’s my PMS? On a QNAP NAS.

Do I have the latest version available for this equipment? Yes.

How am I accessing my PMS?
From abroad by https://plex.tv and by https://plex.my-own-domain.com

My domain has a valid Letsencrypt SSL certificate.

I currently access my domain through a reverse proxy: Traefik.
Router port 443 reaches Traefik and it redirects all connections to 32400. I have “green” access from the outside. So it seems that everything is well configured.

(Sorry for the capture, it is in Spanish language)

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Why can’t I update the music library?

If you need logs, tell me how I send them to you and what information should I get so as not to issue confidential information.

Greetings and thank you.

2 Likes
2

I confirm the same issue.

Server Version#: 1.19.5.3112
Player Version#: 4.34.3 (Plex Web)

  • On the Plex Web client, I click on Music -> Scan Library Files.
  • I get the message, “An internet connection is required to scan library files. Please check this server’s connection and try again.”
  • My Plex DEBUG logs only tell me this,
Jul 28, 2020 09:34:00.835 [0x7f1f23fff700] WARN - Need to be signed in and connected to the Internet to refresh a plex music library.
  • I am able to scan other libraries.
2 Likes
3

Anybody?

4

I just came across the same issue on server version 1.19.5.3112 myself, where I could refresh all libraries except premium music. I managed to resolve it by going onto my phone on plex web (this is where I last clicked refresh I believe) rather than my PC and what do you know…

Once I told it to refresh from my phone on plex web (it successfully did it), my desktop players / desktop plex web all started allowing me to scan / update the music library again - rather than giving me the message “An internet connection is required to scan library files. Please check the server’s internet connection and try again”.

FYI: both my plex web sessions were IP:port opposed to plex.tv connections and I got the same error message when using the Windows Application too before refreshing from my phone as described above.

Hopefully this or similar helps resolve your issue.

5

It’s very strange…
But this you comment has solved the problem. However, I think it is a patch. The system keeps crashing due to connection problems (if I hadn’t done what you say).

I will try to help support ("This server cannot reach the INternet. Please verify Connectivity and try again.") solve the problem anyway.

Thank you!

1 Like
6

Hello,

Same here since few days. Only music library have this issue, I can scan and refresh metadata on all others. My account with last.fm is still good.
I’ve restarted my computer multiple times, uptaded him too, still the issue.

Zicdeha

7

Having the same problem when trying to refresh from the library itself and additionally get the following message when I’m at Settings > Libraries > "Music Library" > ... and try to refresh.

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8

Are you Plex pass?

9

Nope, but this shouldn’t require one. This is my server, where I created this library in the first place. And afaik “Premium Music Libraries” don’t exist anymore.

10

Could you have any premium features activated?

https://support.plex.tv/articles/205744257-getting-started-with-plex-music/#:~:text=Create%20a%20music%20library%20in,Server%20with%20their%20Plex%20account.

11

No, I’m not able to. But it works again after I restarted the NAS so maybe that helped as you pointed out earlier.

12

Hi guys,

I’ve restarted service on my debian and it works now. But strange thing is, if I reboot my computer it does not solve this issue. I can’t explain why.
Try to restart service and see if it’s ok. BTW I’ve seen lot a topic about this problem…

Zicdeha

13

Plex pass user all up to date software same issue only have issue with music folder

1 Like
14

click on the vertical 3 dots >library admin>edit>advance> Scan: change to Plex Music Scanner Agent: Last fm>save

6 Likes
15

This worked for me

16

That did the trick :100:

17

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