Upgrade to 1.15.2.793-782228f99 breaks plex -- Prevents from Starting

Plex Media Server Desktops & Laptops
22

It seems different people are having different problems with the latest 1.15.1.791 update. Those running Linux seemt to have issues where even devices within their own home network cannot connect, whereas Windows 10 users seem to have lost Remote Access.

Has anyone with Windows 10 and Remote Access issues where you can no longer keep Remote Access in the green for more than a couple of seconds had any success in rolling back to the previous version of 1.14.1.5488 and have had your Remote Access issues working properly again?

1 Like
23

for unbuntu 16.04 plex looks like its running in status, but the web ui wont connect. rolling back to the previous version didn’t fix the issue either.

24

Running that script now. The portion of the logs that you singled out are from March 18, pre-update. The update was installed 3/20 just about midnight, not sure if that helps or is unrelated.
Running command in step 3 now.

edit: backing up the entire Plex DB is going to take some time. I may have to continue this tomorrow if it does not finish within 30 minutes.

25

Understood in all points. It’s almost 02.00 here

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Same here. My usual DB backups take hours to complete so I imagine I won’t have an updated log until morning. I did reinstall plexmediaserver_1.14.1.5488-cc260c476_amd64.deb before getting you those logs to answer your previous question.
The package I have downloaded and used to previously update was this: plexmediaserver_1.15.1.791-8bec0f76c_amd64.deb
Will this suffice?
I also don’t know what you mean by turning off Advertisement. Then lastly, I (stupidly) disabled debug logging shortly before midnight but I believe that setting was exclusive to the web app. In case I’m mistaken, is there a way to turn that back on via terminal?

27

edit: removed log

Turns out the backup finished. Here are the new log files after following your previous instructions.

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@Tribute12

Did you install 1.15.2.793 ?

If so, it never started.

Please advise. The hour is late and we can pick this up tomorrow if you wish.

If you have a customized start (/etc/systemd/system/plexmediaserver.service), you’re probably overriding the LD_LIBRARY_PATH. 1.14.1 -> 1.15.0 changed LD_LIBRARY_PATH

We need to handle customizations per systemd spec.

29

I installed the package that I had installed before this all started. 1.15.1.791.
Where can I find 1.15.2.793?
Also, my previous post says that I stupidly disabled debug logging thinking ‘oh, Plex never has problems’ and I’m unsure if that was for the server or for the web client.

Ran this:

locate plexmediaserver.service
/etc/systemd/system/plexmediaserver.service
/etc/systemd/system/multi-user.target.wants/plexmediaserver.service
/lib/systemd/system/plexmediaserver.service

I do not believe I have a customized start though.

30

I was

I made your steps.

LogsAgain.tar.gz (3.3 MB)

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@Tribute12

The file in /etc/systemd/system/plexmediaserver.service is the old ubuntu location. They had it wrong for a long time. Going to 1.15.0 exposed a bunch of folks caught by it.

If you customized any of it, You will need to transfer your customizations per:

Reason for this is:

  1. Master copy is in /lib/systemd/system/plexmediaserver.service
  2. Your customizations (overrides) go in /etc/systemd/system/plexmediaserver.service.d/override.conf
  3. Follow the how-to and you will be running pronto
32

@caparica1975

You’re also still showing 1.14.1 and not 1.15.2.793.

Are you also getting bitten as @tribute12 is?

33

1.15.2.793???

I downloaded and installed this file:
https://downloads.plex.tv/plex-media-server-new/**1.15.1.791**-8bec0f76c/debian/plexmediaserver_1.15.1.791-8bec0f76c_amd64.deb

34

I don’t recall customizing any of this. I’ll have to take a look at your article tomorrow.

cat /proc/1/comm

does return systemd. If I did customize anything I don’t remember doing so. I did notice that my user is the owner of most files, not sure if that means anything.

35

same here.

36

I had that issue too but I think I found a fix for it. In the upper right hand corner where you have your account logged on that shows that two instances of things playing, the drop-down menu will let you change accounts or to sign out. I found that if you sign out and then sign back in that problem seems to correct itself. Give it a try.

1 Like
37

look in /var/lib/plexmediaserver/Library/Application Support

If those files are your username and group, then you need a customization override

  1. Look at the file for anything which looks unique to you.
  2. Delete /etc/systemd/system/plexmediaserver.service.
  3. Create the new override in /etc/systemd/system/plexmediaserver.service.d/override.conf

It looks like this:

# Change Plex default variables
[Service]

User=YourUsernameHere
Group=YourGroupHere
#
# put other changed **Variables**here  (UMask, TMPDIR, etc)
#
  1. Save the file (will be owned by root)
  2. systemctl daemon-reload
  3. systemctl restart plexmediaserver
2 Likes
38

Hey, for those of you having issues with the new update, I know this may sound stupid, but I “think” it just solved some issues for me. When you have PMS running, click in your account initial in the upper right hand corner to get the pull down menu where you can see your Account, Users and all that including changing users and at the very bottom is SIGN OUT. Try signing out of the PMS and then sign back in. It may not help, but it got rid of several issues for me including having two instances of videos running and the No Soup For You Message and I think it MIGHT have also fixed my Remote Access issue. So just try SIGNING OUT and then sign back in. The worst that can happen is it won’t do anything
good luck.

1 Like
39

@Verminator14

To whom and what thread are you replying?

Above the one poster marked as solved.

40

This thread, and anyone who’s having problems with the new update.

41

Is it Linux related?