Upgrade to 1.42.1 fails to install on Synology NAS

Server Version#: 1.41.7.9799 (current)
Player Version#:

Trying to update manually to 1.42.1.1006

The DSM reports “Processing. Please wait…” as usual - but for much longer, before eventually coming back with: “Unable to perform this operation. Please sign in to DSM and try again later.”

Does anyone know what is wrong?

Off the top, please make sure you are downloading the Plex Synology Version that matches your DSM, and CPU.. There are 2 versions of Plex for Synology (7 & 7.2.2). Some people are downloading Plex for DSM v7 version, when they have DSM v7.2.2.
Also, did you stop Plex before installing the update ?

Also:

a) Reboot the NAS. DSM may be hung up somehow.

b) After the reboot, close all browser windows (quit the browser) before logging back in to the NAS.

1 Like

Synology auto stops during updates

Thanks for the suggestions folks. Have tried all and unfortunately am no closer to a solution.

…and then I tried one more time…

…and, after another age, it worked.

A resolution - if not very satisfying.

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