Upgrade to DSM 7 and upgraded Plex version - now having issues

Plex Media Server NAS & Devices
1

I have a synology 1618 and upgrade to DSM 7 a little while ago and was using a plex versions from DSM 6 - I just updated my plex version and now the libraries have errors. What can I do to fix this? I am nervous about having to delete and re-install everything as it took forever to do collections, fix plex naming of videos etc. @ChuckPa i was told to look for you.

2

did you follow this?

4

i dont use PMS and all my data is on the same volume

5

@Scrappy150

DSM 7 Plex is incompatible with DSM 6 Plex because DSM 7 changed so profoundly.

If you had PMS running under DSM 6 and now want to upgrade it and are using DSM 7, you must “Migrate” from DSM 6 → DSM 7.

The procedure referenced is very detail-rich. Do not skip any steps.

You will know everything is completed correctly when:

  1. The Plex shared folder is empty except for “Migration.log”
  2. Migration.log will detail all the steps it performed to convert from 6 → 7
6

I wasnt using PMS - I made all my collections individually etc. I upgrade to DSM 7 from 6 and just upgrade plex from 1.29 to the newest version and now the libraries are unavailable. At this point, what are my options? Can I overwrite the plex meta data with a prior saved version from last month? Can i somehow fix this?

7

Not sure why the other reply went to another message. I have not been using PMS - i make all my collections individually. I upgraded to DSM 7 a few weeks ago and upgrade from Plex 1.29 to the current version today which caused the libraries to show errors. What are my options? Can i use a backup from last month? How do i prevent losing everything?

8

To clarify, PMS is Plex Media Server.
If you have Plex installed on your Synology (or another system) you are using PMS.

You will need to follow the instructions referenced above to upgrade your Plex Media Server install on DSM 7.

9

I didnt get any of these errors when i upgrade plex this morning. It said upgrade successful and i checked all the permissions for PMS were correct.

10

@Scrappy150

Important changes –

  1. The installer will report successful if it can’t find anything to migrate. In these cases it will have defaulted to “New Installation” and ignore your Plex shared folder because it cannot see it.

  2. It is important & required to grant System Internal User PlexMediaServer FULL CONTROL of “All folders and files” in the Plex shared folder. (This is shown in the instrructions / How-To

  3. If there now exists a DSM 7 Plex installation
    -AND-
    there exists Plex/Library/Application Support/Plex Media server

-THEN-

  • Uninstall the DSM 7 application and use the ERASE option
  • Using FileStation, Plex-> Properties → Permissions
  • Grant FULL CONTROL (under “Custom” as shown in the How-To) to everything in the Plex shared folder
  • When Plex is next installed, the Installer will AUTOMATICALLY & SILENTLY start migrating.
  • It will report progress in the “Migration.log” file (it’s only method to communicate with you in DSM 7)
  • Installation can take anything from 2 minutes to 2 weeks – Dependent on the size of your Plex media library. DO NOT INTERRUPT IT. DO NOT NAVIGATE AWAY FROM THE PAGE.
11

I just looked and plexmediaserver had read/write control before and still does for the media folders.

I see two plex folders: Plex (empty) and PlexMediaServer (which has all the app data and everything in it. I do see documents that have the current date on it)

Does this mean something went wrong and the steps you outlined wont work? Do i need to pull a backup plex data zip i have from last month and use that with the steps?

12

If “Plex” is empty and PlexMediaServer has everything then

I don’t understand what you mean here.

Please unwind back to the beginning and explain what’s wrong? Which errors?

13

So I upgrade to DSM 7 somewhat recently and today i decide to update plex from 1.29 to the current version (it is been slow and a bit of a pain). Once i did the update it says in all the libraries “Something went wrong - an unexpected error occurred” I checked the permissions and PlexMediaServer had the same read/write access it had before in parent media folder but no matter what i tried i couldnt get the libraries to go back to normal. I was told that i should have done the plex upgrade first and then the DSM upgrade but I didnt know about all the issues.

14

Ah. thank you.

“Something went wrong” – usually means a timeout occurred (too slow)

are you comfortable with using SSH/Putty and do you think you could use this tool ?

There is a lot of help in the “README” and it’s synology-centric

15

What do you mean a timeout occurred? Does that mean this is something that can be fixed?

16

“Timeout” – meaning the app was waiting for PMS to respond within a certain time… and it didn’t… so it gives the rather cryptic “something went wrong”.

It doesn’t know what happened.

What would help here is seeing your DEBUG server logs ZiP file which captures one of these so I can start to unravel the problem

17

how do i find them and ill happy post or send them to you.

18

I found some logs- how should I get them to you?

19

Using FileStation

Navigate PlexMediaServer/AppData/Plex Media Server

Right-click Logs → Compress to Logs.zip

Download the zip and then attach / upload here

PM sent for logs

22

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.