Upgraded PC and now it wont run anything remote

Server Version#:
Player Version#:
I have upgraded my basic ryzen Plex server PC to an custom pc with Intel. Since then it is able to stream if I am in the same internet , however once I go remote it says that the server ain’t powerful enough to transcode anything , from 4K or even a 360p video .

Now before the upgrade , it was able to stream media , it was a bit slow or it was taking a good min to load but it still worked. And once I made the upgrades it hasn’t been able to stream anything at any quality. I have already added (32400) port forwarding as well.

I have also turned off the relay setting on setting and that still doesn’t work. I also reinstalled Plex and nothing still

It says this : “Something went wrong playing your media. Please try again. Could not direct play because: Not enough bandwidth for direct play of this item. Required bandwidth is 4473kbps and only 720kbps is available. Could not transcode because: Not enough CPU for conversion of this item.”

Now I did go to my router and port forwarded the new PC, and have went to setting and updated all the drivers. I also tried to make an allocated ram for transcoding, I tried both default and setting it to the specified ram

Old Spect:

  • Custom Basic HP motherboard
  • Ryzen 3 3000 with CPU graphics
  • 16 GB ram

New PC:

  • ASRock Z370 PRO4/OEM LGA 1151 (300 Series)
  • Intel i7 9700K
  • RTX 2070 gigabyte windforce OC
  • 48 GB of DDR4 ram

Side note : What I did was I just put the old storage (M.2 and 4 TB) that had all my media and just placed it onto the new motherboard , and it worked , I didn’t need to reinstall windows or transfer anything . I have already checked if the port is open and installed and reinstalled plex sever times.

I belive it is a cpu error of some kind , becasue if I change the quality settings on the remote play I get this new error :

Something went wrong playing your media. Please try again. Could not direct play because: App cannot direct play this item. No direct play video profile exists for protocol http, with container mkv, and video codec h264. Could not transcode because: Not enough CPU for conversion of this item.

Please help or if you all have any suggestions lmk !

Please reproduce the error and then provide the server logs.

Plex Media Server Logs_2022-05-31_11-44-27.zip (3.4 MB)

And the error gives me this :
“Something went wrong playing your media. Please
try again.
Could not direct play because: App cannot direct play
this item. No direct play video profile exists for protocol
http, with container mkv, and video codec hevc.
Could not transcode because: Not enough CPU for
conversion of this item.”

Can you restart your server and try playing the file again? Get me this new log. You’re logs above do not include the start of PMS where it configures itself. I’d like to see that info.

Plex Media Server Logs_2022-05-31_13-43-47.zip (3.1 MB)

ok i restarted, ran plex then tried playing something

Hmm. Did you enable the option disable transcoding? That’s the only reason I know for that message.

. . . .
That was it . . .

That fixed it . . . .goonna go cry in a corner