Upgraded router and can no longer access PLEX remotely

[OttoKerner]

@thomasbo1

I’ve checked canyouseeme.org and the port 32400 is no visible

From the remote side, it would be port 14068. As per the infomation you gave above.

The Basics of Remote Access Troubleshooting

When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated support article on troubleshooting your remote access. I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…