Upgraded to DSM7 prematurely; how do I fully delete a PMS server after merely "uninstalling" it?

Plex Media Server NAS & Devices
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Server Version#:
Player Version#:

Hello,

Like an impatient fool, I upgraded my Synology NAS to DSM 7, much to my chagrin. Then this morning, I used the “repair” feature to fix my PMS. I know, I was not supposed to do that…

Anyway, after reading quite a few threads on this topic, and doing a couple of things (permissions, timeout, etc), I decided to just start over, and uninstalled the old PMS version. When I try to install the new 1.25.1.5286 version, I get the “The operation failed. Please sign in to DSM again and retry” message.

I’m thinking it’s residuals setting from the old installation that are causing this - how can I see non-erased, yet uninstalled, packages? Or how can I just delete them outright?

Thanks in advance.

Scott.

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@mrscott1314

The “Operation Failed” is the security timer of DSM. Installing / migration DID NOT FAIL.

Check Resource Monitor - Processes - see if it’s still running.

I have other info in the “Migration Instructions” info… Ask if you don’t find it.

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Hi @ChuckPa, I checked the Resource Monitor and there are very few tasks running (about 10 in total, all with very minimal CPU usage, and none with a name that would indicate they are related to the PSM). Having read what I initially wrote, I’d prefer to keep my settings (mainly the watch status of the various things on my server) so just flat-out deleting it in its entirety is not the preferred solution, even if we get to that point.

I should maybe note that I had to manually create the PlexMediaServer folder as it did not exist. This was done well after I updated DSM or tried to install 1.25.1.5286. I also gave PMS full control of that folder .

Thanks,

Scott.

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@mrscott1314

  1. You do not create PlexMediaServer . It is created and managed by DSM.

  2. Given you thought you needed it implies you didn’t install a version above 1.24.2.4973 (when it came to be the standard configuration). Which version did you attempt to install ? (Package Center version 1.21.0.3744 or from Plex.tv/downloads)

  3. Please now confirm for me:
    – Your metadata still exists in the “Plex” shared folder (Library/Application Support/Plex Media Server)
    – If you have a ‘Migration.log’ file in the “Plex” shared folder and what is in it.

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@ChuckPa

  1. Yes, that’s what I thought would have happened.
  2. I used the Package Center, and it installed 1.21. That’s one of the things I noticed (it being well below the 1.25 version I was expecting to see (and was downloadable from the plex.tv downloads section). At that point PSM was functional, but I decided to manually upgrade to the latest DSM7 version - and that’s when it started to go wrong.
  3. The metadata still exists in the Plex shared folder as you described. There is no migration.log file in there, though.

Thanks,

Scott.

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