Urgent Help Needed: Drop/Add DVR for Guide Upgrade FAILS on Add

[freedman_mike_gmail_com]

Server Version#: 1.21.1.3830
Player Version#: N/A
Tuner Make/Model: Hauppage WinTV-DualTuner
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:

Help. I was following the instructions to switch to the new guide by dropping my existing DVR and then re-adding it. However the re-add fails. See attached view of the console output and the associated server log files. Seems to be stuck in a loop of seeing the tuner, trying to do something with it but running into an error (parsing an xml file) and repeating.

Would greatly appreciate advice from anyone but particularly Plex folks on what I should try changing/doing to overcome this problem. It would help greatly to get detailed step by step suggestions vs a general solution where if have to figure out how to execute the solution. My hope is that someone more knowledgable will be able to look at these logs and say the DVR add is failing because of X. To fix it we must do Y. To do Y follow these instructions A, B, C…

The is urgent as I exclusively use Plex as a DVR and was required to make the change because of the Guide switch over. Please help.

Plex DVR Console Yiew|690x450
Plex Media Server Logs_2021-01-12_14-37-57.zip (3.4 MB)

[pl_5309]

First would be to check your database for corruption:

Recovering Corrupt Plex Server Database on nVidia Shield

Server Version#: 4.37.1 Android nVidia Shield Player Version#: all versions / all platforms I started experiencing errors when viewing my TV library on all of my clients: “There was an unexpected error loading this library”. I could switch to the Library view and see shows, but most of them would not play. The next day, I received a database corruption notification on my phone from the Plex client app. I tried deleting and recreating my TV library, regenerating metadata, optimizing the databas…

Then delete any lingering entries:

Phantom DVR's

The devices are maintained in a database. In your Plex Data folder you should see a Plug-in Support folder, inside that folder is a Databases folder. Inside the database folder you will see several .db files. Obviously to continue Plex Media Server needs to be shutdown to ensure the database does not get corrupted. I also like to make a backup copy of the database myself in case something goes wrong. You will need an application to open the SQLite database, I use DB Browser for SQLite. The data…

[freedman_mike_gmail_com]

Thanks for the info I will use it in the future. I started the required changes with this NVidia Shield because I haven’t used it in a while since with the lack of OTA programming since COVID I haven’t need to record more than 2 shows at once . Turns out that sometime between last use and yesterday one of our cats had pulled the tuner fro the usb connector when he got behind the whole setup. Tuner found now and I am on my way.