Server Version#: 1.40.5.8921-836b34c27
Player Version#: 4.133.0
I have been paying monthly for Plex Pass for several years… (since 2006 I think) I have no idea why I never got the lifetime pass. So I decided to buy it this year and it forced me to close my old account and reopen a new in their new billing system. Now my parents are stating that they can no longer download offline files? My sister had the same issue? It is stating that they need a monthly Plex Pass to do so. I went through Plex support and they referred me to the forums. Any help would be greatly appreciated!
Plex changed the requirements for Downloads in 2022, and now requires the account doing the downloading to have a Plex Pass. The only exception is if the server owner has a Plex Pass and both the server owner and user accounts were created before August 1, 2022, in which case they’re grandfathered into the old, “only the server owner needs a Plex Pass” system (see the Downloads FAQ). Since you bought the lifetime pass on a new account, it likely no longer qualifies for that exception.
The only options I can think of would be to add your family members to your home (as home users inherit most of your Plex Pass benefits), have them buy a Plex Pass themselves (cost isn’t worth it IMO if they only care about downloads), or hope that another exception could be made since you were forced to open a new account in order to change your subscription type, but an employee would need to chime in about that.
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Why wouldn’t Plex have warned me? I would have continued to throw money away on the monthly pass, that I had already been paying on for 10 years, if I had known it would disrupt downloads. Plex sent me to the forums for a resolution but really only Plex can fix this? I feel like I have been bamboozled by a company that I have been loyal to for over a decade. Upgrading should not negate tenure.
Edit: Just to add, that FAQ page says “when the user and server owner Plex accounts were created” and my account was indeed created before the deadline. We only changed billing providers. I made zero changes to my login or the account associated with my server. So nothing should have changed.
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Please contact https://www.plex.tv/contact/?option=plex-pass-billing
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