Ever since switching to Google WiFi (which I love as I now have great internet service all throughout my house) I am unable to access my PLEX server. I keep getting this under the server settings on PLEX
Not available outside your network
Your server is signed in to Plex, but is not reachable from outside your network. Learn more
Tip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this “Double-NAT” scenario. Learn more
I clicked on the links… so Google WiFi can’t bridge if you’re using it in mesh, which basically means you’re using the three wfi spots instead of one, which I am.
I’m using a Netgear C6300BD through Cox Cable, so the coaxial from cable is plugged in to that, and then I have an ethernet plugged in to the main Google WiFi router which the other two in the house are connected to. Trying to watch my Plex server through Firestick and Apple TV i the house (all connected to the same network - Google Wifi) and through laptop and phone/tablets outside the house when I travel. This used to be no issue but now I can’t access the server at all.
Anyone else having issues or been able to crack the Google Wifi nut?
I would just go into Google Wifi --> Advanced Networking --> Port Fowarding --> Select Address where PLEX is running --> Select TCP 32400 IN and 32400 EXT. Issue should resolve.
@br1060 said:
I would just go into Google Wifi → Advanced Networking → Port Fowarding → Select Address where PLEX is running → Select TCP 32400 IN and 32400 EXT. Issue should resolve.
I’ve done this and it’s still not working. Still getting the “Not available outside your network” error message.
Any other suggestions?
I’m with Steven Lam, it also doesn’t work for me. The issue that the answer doesn’t appear to solve is that Google is not the primary networking owner - it is a NAT under your ISV’s modem/gateway device.
I’m on uVerse and there doesn’t appear to be a clear way to forward the TCP packets to the Plex server sitting on the Google WiFi NAT network.
The issue (as I interpret it) is that the public IP itself doesn’t know how to hop from its own DHCP IP space to the IP space that Google WiFi manages.
I just switched from a Netgear router to Google Wifi and have lost access from outside the house. Ports are forwarded the same way. Has anyone managed to get Plex remote access to work with Google Wifi?
Have you check your actual IP address on your router associated with WAN access. My ISP recently installed CG-NAT on all fibre customers forcing those that use plex and other remote services to pay extra for a static IP. Simply if your router WAN IP address is different from the Public IP address, you need to consult with your ISP.
I had to pay extra for a static IP which allowed the pass-through (bridge-mode) through their gateway. On fibre but with a smaller ISP and they also went CG-NAT.
I just came across this issue that my Plex server has evidently been offline externally since I switched over to Google Wifi about a month ago. I have Xfinity as an ISP, went into my gateway (SBG6782-AC) and set that up to bridge mode. Recycled everything…twice…and all seems to be working swimmingly now. Internal mesh wifi working properly and server visible externally.
I wanted to chime in that I was able to get this working on AT&T Fiber in the SF Bay Area. I had to go into the AT&T U-verse web configuration and make a change to get this working with my three Google Wifi system.
I just signed up for Plex Pass and it was the first time I needed to setup remote access. Here is what worked for me and solved my problem:
Here are the steps I took:
Login to the web interface: 192.168.1.254 (in my case, your IP may be different)
Click on the Settings Tab
Click on the LAN sub tab
Click on the LAN IP Address Allocation Tab
Find your Google Wifi device in the list (in my case that is the only device plugged into the AT&T U-verse router)
Change the Firewall setting to Disabled (Google Wifi will take care of this for you)
Change the Address Assignment to -> Public (select WAN IP Mapping)
Change the WAN IP Mapping to -> Router WAN IP Address (default)
Save
In my case, I removed the static port forwarding I had setup and let UPnP do it’s magic. My Plex server is now fully accessible outside of my network. Hope this helps someone else who is troubleshooting this issue. I was frustrated having moved from Comcast to AT&T for the performance, but this was an annoyance which is solved for now and hopefully I don’t get affected in the future by a change to CG-NAT or something else.
Change the Address Assignment to → Public (select WAN IP Mapping)
Change the WAN IP Mapping to → Router WAN IP Address (default)
Save
Wow this is very helpful Jared. Can you show me how to “select the WAN IP Mapping”? Is it listed somewhere where I can find it? Perhaps on the Google WiFi mobile app?
@jaredmwright said:
I wanted to chime in that I was able to get this working on AT&T Fiber in the SF Bay Area. I had to go into the AT&T U-verse web configuration and make a change to get this working with my three Google Wifi system.
I just signed up for Plex Pass and it was the first time I needed to setup remote access. Here is what worked for me and solved my problem:
Here are the steps I took:
Login to the web interface: 192.168.1.254 (in my case, your IP may be different)
Click on the Settings Tab
Click on the LAN sub tab
Click on the LAN IP Address Allocation Tab
Find your Google Wifi device in the list (in my case that is the only device plugged into the AT&T U-verse router)
Change the Firewall setting to Disabled (Google Wifi will take care of this for you)
Change the Address Assignment to → Public (select WAN IP Mapping)
Change the WAN IP Mapping to → Router WAN IP Address (default)
Save
In my case, I removed the static port forwarding I had setup and let UPnP do it’s magic. My Plex server is now fully accessible outside of my network. Hope this helps someone else who is troubleshooting this issue. I was frustrated having moved from Comcast to AT&T for the performance, but this was an annoyance which is solved for now and hopefully I don’t get affected in the future by a change to CG-NAT or something else.
So your’e relying on UpNp? I’m likely going to pay for a public ipv4. From what I’ve read, UpNp is very unreliable and will almost certainly fall down at some stage, hence the reason for it being advised to reserve a static IP for Plex.
Jaredmwright - can you clarify whether you modified anything else on the AT&T router. My router is configured in an identical fashion to what you describe and Plex still claims that it is unable to connect remotely to the server.
When you say that you removed the port forwarding - I’m assuming that you are referring to the port forwarding within your Google router?
I was having the same issues with this. Out of dumb luck I tinkered with the port forwarding rule and made it TCP and UDP and it all came up and is accessible for me now.
Not sure why this worked as my old firewall only Nat’d through via TCP but for whatever reason with the Google Wifi TCP/UDP worked.
@jaredmwright said:
I wanted to chime in that I was able to get this working on AT&T Fiber in the SF Bay Area. I had to go into the AT&T U-verse web configuration and make a change to get this working with my three Google Wifi system.
I just signed up for Plex Pass and it was the first time I needed to setup remote access. Here is what worked for me and solved my problem:
Here are the steps I took:
Login to the web interface: 192.168.1.254 (in my case, your IP may be different)
Click on the Settings Tab
Click on the LAN sub tab
Click on the LAN IP Address Allocation Tab
Find your Google Wifi device in the list (in my case that is the only device plugged into the AT&T U-verse router)
Change the Firewall setting to Disabled (Google Wifi will take care of this for you)
Change the Address Assignment to → Public (select WAN IP Mapping)
Change the WAN IP Mapping to → Router WAN IP Address (default)
Save
In my case, I removed the static port forwarding I had setup and let UPnP do it’s magic. My Plex server is now fully accessible outside of my network. Hope this helps someone else who is troubleshooting this issue. I was frustrated having moved from Comcast to AT&T for the performance, but this was an annoyance which is solved for now and hopefully I don’t get affected in the future by a change to CG-NAT or something else.
This looks perfect because it’s my exact situation (Google WiFi on AT&T Fiber), but every time time I adjusted the settings and clicked Save, it would just revert to the previous settings (Firewall to “Enabled” and Address Assignment to “Private from Pool”). What am I doing wrong?
@jaredmwright said:
I wanted to chime in that I was able to get this working on AT&T Fiber in the SF Bay Area. I had to go into the AT&T U-verse web configuration and make a change to get this working with my three Google Wifi system.
I just signed up for Plex Pass and it was the first time I needed to setup remote access. Here is what worked for me and solved my problem:
Here are the steps I took:
Login to the web interface: 192.168.1.254 (in my case, your IP may be different)
Click on the Settings Tab
Click on the LAN sub tab
Click on the LAN IP Address Allocation Tab
Find your Google Wifi device in the list (in my case that is the only device plugged into the AT&T U-verse router)
Change the Firewall setting to Disabled (Google Wifi will take care of this for you)
Change the Address Assignment to → Public (select WAN IP Mapping)
Change the WAN IP Mapping to → Router WAN IP Address (default)
Save
In my case, I removed the static port forwarding I had setup and let UPnP do it’s magic. My Plex server is now fully accessible outside of my network. Hope this helps someone else who is troubleshooting this issue. I was frustrated having moved from Comcast to AT&T for the performance, but this was an annoyance which is solved for now and hopefully I don’t get affected in the future by a change to CG-NAT or something else.
This looks perfect because it’s my exact situation (Google WiFi on AT&T Fiber), but every time time I adjusted the settings and clicked Save, it would just revert to the previous settings (Firewall to “Enabled” and Address Assignment to “Private from Pool”). What am I doing wrong?
I was able to achieve these setting by:
Login to AT&T router 192.168.1.254 (in my case, your IP may be different)
Go to Settings → Firewall → Applications, Pinholes and DMZ
“1) Select a computer” select your Google Wifi
“2) Edit firewall settings for this computer” select “Allow all applications (DMZplus mode)…”
This enables Google Wifi to bypass the “worthless” AT&T router. This will also set the IP Address Assignment to the values described above.
I rebooted my ATT router, and google wifi at this point. Might not need to do this but I’m paranoid.
Finally, I had to log into Google Wifi and Disable then ENABLE UPnP.
The issue was not resolved until performing this final step.
Not sure if this is mandatory, but I also gave my Plex Server a reserved IP in Google Wifi. I did not have to Set up port forwarding.
@jaredmwright said:
I wanted to chime in that I was able to get this working on AT&T Fiber in the SF Bay Area. I had to go into the AT&T U-verse web configuration and make a change to get this working with my three Google Wifi system.
I just signed up for Plex Pass and it was the first time I needed to setup remote access. Here is what worked for me and solved my problem:
Here are the steps I took:
Login to the web interface: 192.168.1.254 (in my case, your IP may be different)
Click on the Settings Tab
Click on the LAN sub tab
Click on the LAN IP Address Allocation Tab
Find your Google Wifi device in the list (in my case that is the only device plugged into the AT&T U-verse router)
Change the Firewall setting to Disabled (Google Wifi will take care of this for you)
Change the Address Assignment to → Public (select WAN IP Mapping)
Change the WAN IP Mapping to → Router WAN IP Address (default)
Save
This looks perfect because it’s my exact situation (Google WiFi on AT&T Fiber), but every time time I adjusted the settings and clicked Save, it would just revert to the previous settings (Firewall to “Enabled” and Address Assignment to “Private from Pool”). What am I doing wrong?
I was able to achieve these setting by:
Login to AT&T router 192.168.1.254 (in my case, your IP may be different)
Go to Settings → Firewall → Applications, Pinholes and DMZ
“1) Select a computer” select your Google Wifi
“2) Edit firewall settings for this computer” select “Allow all applications (DMZplus mode)…”
This enables Google Wifi to bypass the “worthless” AT&T router. This will also set the IP Address Assignment to the values described above.
I rebooted my ATT router, and google wifi at this point. Might not need to do this but I’m paranoid.
Finally, I had to log into Google Wifi and Disable then ENABLE UPnP.
The issue was not resolved until performing this final step.
Not sure if this is mandatory, but I also gave my Plex Server a reserved IP in Google Wifi. I did not have to Set up port forwarding.
Hope this helps.
Apparently I spoke too soon. After a few minutes I am getting the same message as before: “Not available outside your network…”
Back to the drawing board.
I know this is a very old thread, but i just ran into this issue with my new Google Wifi. I tried all of these and was not able to get it running. What finally worked for me was going into the network settings and changing the google wifi to use my ISPs DNS instead of the google DNS. That seemed to do the trick (along with the port forwarding.) I hope that helps.
Guys I’m in the same boat. I have a single Google WiFi unit, and a wide open West (my ISP) provided modern router that is set to bridge mode. I’ve tried disabling the modem firewall, using isp DNS in Google, and tried the 32400 port forwarding with no good results.
When I plug the server directly into the modem it works fine. When I was using my previous Asus WiFi router the server also worked fine.
Any further advise? I don’t have privacy badger extension in chrome.
@br1060 said:
I would just go into Google Wifi → Advanced Networking → Port Fowarding → Select Address where PLEX is running → Select TCP 32400 IN and 32400 EXT. Issue should resolve.
I just wanted to say thanks for this. I got Google WiFi about a month ago, and Plex has been hit or miss since then. I originally didn’t do anything with bridge mode on my Xfinity router (XB6) because my desktop was wired into the Comcast router directly via ethernet and everything was working fine for me. And the Plex server is on my desktop.
Things were not so peachy on the other devices on our network, though. Plex started acting up. Couldn’t be accessed remotely, then it could, then not again. (I also started having a problem with a network printer.)
Then parts of media libraries would show up on our Roku, but not others. Was getting “media unavailable” errors. Again, this was all over the local network, not even remote access.
So the first thing I did was enable bridge mode and plug my ethernet cable into the Google Wifi access point directly. I thought this would be enough – I think it solved the “Double NATing” issue that was coming up that was messing with remote server access, but Plex was still not showing full libraries on Roku or our tablets even over the local network. And some things that WERE showing up wouldn’t play. “Media unavailable.”
So I finally went into Google Wifi settings on my phone, per @br1060 's instructions, and set up port forwarding. THAT fixed the remaining issues. I had to go into the Roku network connection and refresh the status checks (even a reboot didn’t do it, for some reason) but once Roku actually looked at the network again, everything showed up in the Plex channels and played perfectly.
I often lurk in forums like this and don’t post, but I wanted to say thanks for all the discussion here. It helped.
